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FTP to webspace problem

kdl
Dabbler
Posts: 13
Registered: 11-09-2008

FTP to webspace problem

I don't upload things to my webspace too often, so every time I do I need to consult the support pages for the details. So that's what I've just done as I want to upload something - I get to here: http://www.plus.net/support/hosting/webspace/webspace_details.shtml
It says the server is 'ftp.plus.net'. It says to enter my username (which I presume is <user> if I receive emails to "foo@<user>.plus.com"). It says my password is "The password you log in to this website with", which I know well (else I wouldn't be reading the website ...).
I tried to log in with that user name and password and it fails with:
"530 Login incorrect.
Login failed.
Remote system type is UNIX.
Using binary mode to transfer files.
"
(I am not actually connected, so I cannot transfer anything).
Is this something that has changed recently (so is the link above out of date)? Or, am I just being dense?
15 REPLIES
Superuser
Superuser
Posts: 739
Thanks: 276
Registered: 05-04-2007

Re: FTP to webspace problem

Quote from: kdl
I tried to log in with that user name and password and it fails with:
"530 Login incorrect."
Is this something that has changed recently (so is the link above out of date)? Or, am I just being dense?

I don't know if this is connected, but have had a ticket open for about six weeks now, with a similar problem.  I used to use dial-up and had a non-subscription account (for which I gather it's necessary to be logged in to PN to upload, if I've understood the FTP message correctly).
Quote
220-PLEASE NOTE: If you have a non-subscription account you
220-will only be able to login to this ftp server if you are
220-dialled into our network.

Now that there's a fibre connection here the FTP server doesn't appear to recognise that the PC is "dialled in to PlusNet" and refuses the connection with the same error message.
Quote
PASS (hidden)
530 Login incorrect.
Connection failed

I don't know if the issue you're experiencing has a similar cause, suppose it would depend on if you're using legacy "free" webspace and on what type of connection you have, maybe.
Regards,
Penny.
Penny Rollo * Force 9 from 17/02/98 * PlusNet from 2000 onwards
Project HappyChild - free maths worksheets, free French-English
worksheets and 12 other languages
personal site www.pennymidasrollo.plus.com
Community Gaffer
Community Gaffer
Posts: 13,236
Thanks: 974
Fixes: 83
Registered: 04-04-2007

Re: FTP to webspace problem

Quote from: kdl
Is this something that has changed recently (so is the link above out of date)? Or, am I just being dense?

It's not you, I can't log into your account either. Leave it with me...
Quote from: Penny
I don't know if this is connected, but have had a ticket open for about six weeks now, with a similar problem.

What's the ticket ID Penny?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Superuser
Superuser
Posts: 739
Thanks: 276
Registered: 05-04-2007

Re: FTP to webspace problem

Quote from: Bob
What's the ticket ID Penny?

#86567025 - and getting the same issue with things like freeway, which was the account used before the switch to fibre. Clearly FTP "works" from here to the main site etc., and I haven't changed any of the set-ups on the other FTP accounts, so am assuming/hoping it's nothing I've "done" : /
Penny Rollo * Force 9 from 17/02/98 * PlusNet from 2000 onwards
Project HappyChild - free maths worksheets, free French-English
worksheets and 12 other languages
personal site www.pennymidasrollo.plus.com
Community Gaffer
Community Gaffer
Posts: 13,236
Thanks: 974
Fixes: 83
Registered: 04-04-2007

Re: FTP to webspace problem

Quote from: Bob
Quote from: kdl
Is this something that has changed recently (so is the link above out of date)? Or, am I just being dense?

It's not you, I can't log into your account either. Leave it with me...

Should be fixed now:
~$ ftp ftp.plus.net
Connected to ftp.plus.net.
220-PLEASE NOTE: If you have a non-subscription account you
220-will only be able to login to this ftp server if you are
220-dialled into our network.
220-
220-A Maximum of 4 concurrent connections are allowed to this
220-server, each session is limited to 256KB/s downloads.
220-
220 Plus.Net FTP Server #1 ready
Name (ftp.plus.net:bpullen): l*******
331 Password required for l*******
Password:
230 User l******* logged in
Remote system type is UNIX.
Using binary mode to transfer files.

Penny, I'll take a look at your ticket shortly...

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Gaffer
Community Gaffer
Posts: 13,236
Thanks: 974
Fixes: 83
Registered: 04-04-2007

Re: FTP to webspace problem

Quote from: Bob
Penny, I'll take a look at your ticket shortly...

I'm able to log into both of your non-subscription accounts from my Plusnet FTTC connection at home. I've a similar suspicion to you as to why you're having problems though. Can you FTP to these accounts now? (I'm guessing you'll be able to).

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Superuser
Superuser
Posts: 739
Thanks: 276
Registered: 05-04-2007

Re: FTP to webspace problem

Quote from: Bob
I've a similar suspicion to you as to why you're having problems though. Can you FTP to these accounts now? (I'm guessing you'll be able to).

lol
how did you dooo that, just "instant fix"
I'd almost given up hope this would get sorted (ticket going round in circles) and then you wander in, wave your magic wand, and hey presto.
amazing.  whatever you did, I am truly grateful : )
Penny Rollo * Force 9 from 17/02/98 * PlusNet from 2000 onwards
Project HappyChild - free maths worksheets, free French-English
worksheets and 12 other languages
personal site www.pennymidasrollo.plus.com
Community Gaffer
Community Gaffer
Posts: 13,236
Thanks: 974
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Registered: 04-04-2007

Re: FTP to webspace problem

Cool

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

davyjohn
Dabbler
Posts: 13
Registered: 28-08-2007

Re: FTP to webspace problem

Hi. I'm also having a problem logging into ftp on my cgi webspace (not done for a long time). I am using server cshell.plus.net, user laserbase and password as for member centre. Hopefully you can do a "quick fix" here for me too. If not, I'll raise a ticket. Thanks.
Community Gaffer
Community Gaffer
Posts: 13,236
Thanks: 974
Fixes: 83
Registered: 04-04-2007

Re: FTP to webspace problem

Try ccgi.<username>.plus.com as the FTP username.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

davyjohn
Dabbler
Posts: 13
Registered: 28-08-2007

Re: FTP to webspace problem

Bob,
Very many thanks. I've just dug out the email I got when I moved to the new CGI platform and all the login details are explained there. Obviously I didn't think to look at it until after you'd come to the rescue! Thanks again.
kdl
Dabbler
Posts: 13
Registered: 11-09-2008

Re: FTP to webspace problem

Quote from: Bob
Quote from: Bob
Quote from: kdl
Is this something that has changed recently (so is the link above out of date)? Or, am I just being dense?

It's not you, I can't log into your account either. Leave it with me...

Should be fixed now:

Yes, that did it. Thanks.
Out of interest, what was the problem? Password reset? (I have had this account since we were allowed access to the shell - it's entirely possible I changed my password at the command line in the past).
FWIW, as another correspondent has pointed out, that support page also still mentions the old cshell CGI host (which is what rang alarm bells for me to it possibly being out of date). So it does still need updating (if only to give you guys an easier time Wink).
kdl
Dabbler
Posts: 13
Registered: 11-09-2008

Re: FTP to webspace problem

Quote from: Penny

I don't know if this is connected, but have had a ticket open for about six weeks now, with a similar problem.

Thanks Penny - I think we have similar symptoms, but different problems. However, it sounds like my post helped you get your own problem sorted too, so it's win-win!
Kudos to Bob.
Superuser
Superuser
Posts: 739
Thanks: 276
Registered: 05-04-2007

Re: FTP to webspace problem

Quote from: kdl
I think we have similar symptoms, but different problems. However, it sounds like my post helped you get your own problem sorted too

... indeed it did - odd how things work out, sometimes : )
Quote from: kdl
Kudos to Bob.

... absolutely.
Penny Rollo * Force 9 from 17/02/98 * PlusNet from 2000 onwards
Project HappyChild - free maths worksheets, free French-English
worksheets and 12 other languages
personal site www.pennymidasrollo.plus.com
Community Gaffer
Community Gaffer
Posts: 13,236
Thanks: 974
Fixes: 83
Registered: 04-04-2007

Re: FTP to webspace problem

Quote from: kdl
Out of interest, what was the problem? Password reset? (I have had this account since we were allowed access to the shell - it's entirely possible I changed my password at the command line in the past).

We've never permitted shell access to the Homepages platform although the problem did seem to be related to your password. I essentially resynced your FTP account with your Member Centre account credentials and it seemed to do the trick.
Quote from: kdl
FWIW, as another correspondent has pointed out, that support page also still mentions the old cshell CGI host (which is what rang alarm bells for me to it possibly being out of date). So it does still need updating (if only to give you guys an easier time Wink).

cshell.plus.net is now pointed to the new CGI platform so it should still work for FTP access.
Non-authoritative answer:
Name:    cshell.plus.net
Address:  91.136.8.9

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵