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FTP of webstats failure (again) today ....

kaspencer
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FTP of webstats failure (again) today ....

Good morning.

Webstats were not generated this morning for either of my domains. Last run was yesterday (18th). There should have been one in the early hours of this morning (19th).

Could someone (Mr WebStats) kindly run your webstats routines asap so I can get them?

A message when that has been domne would be greatly appreciated.

Thanks in advance ...

Kenneth Spencer

10 REPLIES 10
Gandalf
Plusnet Help Team
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Re: FTP of webstats failure (again) today ....

Hi Kenneth,

I've raised this to our NetOps team for investigation and I'll post back when I know more (should be within 24 hours)

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 Anoush Mortazavi
 Plusnet Help Team
Penny
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Re: FTP of webstats failure (again) today ....

Hi @Gandalf 

As per post https://community.plus.net/t5/Everything-else/Webstats-missing-but-only-on-one-of-my-two-domains/m-p... (04/01/21) Webstats are still out, here (since 5th August 2020).

There seems to be some sort of anomaly (just on the HappyChild webstats, I think) where it is calling up Webstats for August 2102 (81 years from now).

The stats themselves seem to generate okay every day (today's say Generated 19-May-2021 17:34 BST) so I'm guessing NetOps have kicked off today's run manually (fixing the issue posted above on this thread) but because the HappyChild display pages on webstats are set for 2102, they don't display the current figures (at all).

I have tried not to hassle about this (I know everyone's been stretched because of Covid over the last many months) but it's really disconcerting not to be able to see what's happening with the site webstats ongoing.

Could you possibly ask NetOps to take a closer look (?)

Thanks : )

.

Penny Rollo * Force 9 from 17/02/98 * PlusNet from 2000 onwards
Project HappyChild - free maths worksheets, free French-English worksheets + 12 other languages
personal site www.pennymidasrollo.plus.com
Superusers are not PlusNet staff but do have a direct line of communication into the business to raise issues, concerns and feedback from the Community.
kaspencer
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Re: FTP of webstats failure (again) today ....

@Penny and @Gandalf 

I now have the missig stats. Thanks for that!

May I also ask that someone has a look at this request, please:
https://community.plus.net/t5/Everything-else/Plusnet-hosted-domain-security/td-p/1806431

Many thanks,

 

Kenneth Spencer

 

Gandalf
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Re: FTP of webstats failure (again) today ....

From what I can see the task I've raised hasn't been picked up yet however as far as I'm aware we do have internal monitoring on this. @kaspencer I'm glad that you've got your webstats now though.

I'll take a look at your other thread shortly.

@Penny Sorry to see this hasn't been sorted yet. I've raised this through to NetOps to take a closer look. I'll provide an update as soon as I know more and got a response back, should be within 3 working days.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Penny
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Re: FTP of webstats failure (again) today ....


@Gandalf wrote:

@Penny Sorry to see this hasn't been sorted yet. I've raised this through to NetOps to take a closer look. I'll provide an update as soon as I know more and got a response back, should be within 3 working days.


 

@Gandalf  It's been a week and this is still how the daily stats page looks (and has, for the past nine months now).

 

20210527-webstats-generated-0344amBST-02.jpg

 

The only thing that appears to have changed is that the linked Aug 2102 page (from the link below the word month) has been removed (now generates a 404), so something has clearly been changed (just not fixed the issue).  Previous history dating back almost 20 years is still accessible, thankfully (by modifying the usage URL) but it would be good to know what's happening on an ongoing basis : )

I've been unable to add to the site for some long while (other commitments, ongoing, and a very heavy schedule right now) but there are plans to do so in the not-too-distant future, all else remaining equal. So being able to keep a weather eye on visit levels across various areas would be constructive, if someone in NetOps can wave a magic wand, somehow.

.

Penny Rollo * Force 9 from 17/02/98 * PlusNet from 2000 onwards
Project HappyChild - free maths worksheets, free French-English worksheets + 12 other languages
personal site www.pennymidasrollo.plus.com
Superusers are not PlusNet staff but do have a direct line of communication into the business to raise issues, concerns and feedback from the Community.
TheMightyAJ
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Re: FTP of webstats failure (again) today ....

Hi @Penny,

I'm afraid that @Gandalf is away from the office at the moment, though he was able to inform me earlier that your latest comments have been passed back along to the Net Ops Team and we're currently awaiting their further response. As it happens, we received our previous update from them yesterday evening. Once an update becomes available, we'll be in touch to discuss the matter further. Apologies for any inconvenience this may have caused in the meantime.

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 Alex H
 Plusnet Help Team
Penny
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Re: FTP of webstats failure (again) today ....


@TheMightyAJ wrote:

Hi @Penny,

.. your latest comments have been passed back along to the Net Ops Team and we're currently awaiting their further response. As it happens, we received our previous update from them yesterday evening.


 

@TheMightyAJ  Thanks for having replied back in @Gandalf 's absence.

However you didn't disclose the content of the update that NetOps had sent already. Would you be able to say what it said (?)

.

Penny Rollo * Force 9 from 17/02/98 * PlusNet from 2000 onwards
Project HappyChild - free maths worksheets, free French-English worksheets + 12 other languages
personal site www.pennymidasrollo.plus.com
Superusers are not PlusNet staff but do have a direct line of communication into the business to raise issues, concerns and feedback from the Community.
Anoush
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Re: FTP of webstats failure (again) today ....

@Penny The update was just that some files were removed which matches up with what you’ve said. 

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
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kaspencer
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Re: FTP of webstats failure (again) today ....

@Penny @TheMightyAJ @Gandalf @Anoush 

My webstats for the last two mornings have been some 2 hours later on delivery than the case previously.

As a result I have a question and a request:
The Request: if changes like this are planned, can they pleased be publicised?
The Question: is this change permanent? Do I need to change the time of thechron job?

Thanks in advance for your attention!

Kenneth Spencer

 

Gandalf
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Re: FTP of webstats failure (again) today ....

Thanks for getting back to us @kaspencer 

The Request: if changes like this are planned, can they pleased be publicised?

Potentially unlikely as webspace is a legacy product

 

The Question: is this change permanent? Do I need to change the time of thechron job?

I suspect there's just a delay with us running the report. Apologies for the inconvenience.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team