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FTP login failing

altitude747
Newbie
Posts: 2
Registered: ‎01-08-2009

FTP login failing

I've had Plusnet boradband for over a year now but only recently decided to start using the web space.  However, I can't log in to the FTP site to upload files.  I'm connecting to FTP over a Plusnet broadband connection, using the same user name and password as I do to get into the members' centre, but I get '530 Login incorrect' every time.
Is there something I'm supposed to do to get this to work?
Thanks in advance.
3 REPLIES 3
Midnight_Caller
Rising Star
Posts: 4,154
Thanks: 9
Fixes: 1
Registered: ‎15-04-2007

Re: FTP login failing

Try: ftp://username:password@ftp.plus.net/htdocs/ with Internet Explorer v6 not you must keep " : "
I hope this helps.
fusian
Grafter
Posts: 25
Registered: ‎11-06-2007

Re: FTP login failing

Altitude747: I have had a quick look over this and it looks like there is an issue with the login to the ftp server. So that we can have a good look at this for you can you raise a question on your account using the help assistant on the member center?
altitude747
Newbie
Posts: 2
Registered: ‎01-08-2009

Re: FTP login failing

Just come back to this and lo and behold, it's working now!  I hadn't yet raised a question on my account, but someone must have tweaked something behind the scenes -- thanks, whoever you are.