FTP login error 530

randomcastle · ‎10-02-2018

I appear to have Standard Webspace, but have never used it til now. All attempts to access it via FileZilla meet with the same response - error 530. I'm certain I'm entering my username & password correctly. Previous posts on this subject seem to suggest this is something Plusnet personnel can fix. Any one out there?

VileReynard · ‎01-09-2007

Invalid user/password.

"In The Beginning Was The Word, And The Word Was Aardvark."

Mav · ‎06-04-2007

Moderator's note by Mike (Mav): This thread is now in the appropriate board.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

randomcastle · ‎10-02-2018

Could you be a little more helpful. Such as, how might I reset the password for website login

RPMozley · ‎04-11-2011

Please ignore VileReynard's comment. You will have to wait for @bobpullen to pick this up, as he has the expertise required to help in this matter.

That's RPM to you!!

Townman · ‎22-08-2007

Superuser escalation

This topic has been escalated by one of the Superusers; please allow time for Plusnet to respond before commenting further.

Escalation does not imply progressing this matter will be given priority, nor that a different outcome will result.

Reason for escalation: Request response

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.