FTP issues accessing website.

[#1]

Unable to access my website www.armadajazz.co.uk

Originally with freenetname, then Madasafish

FTP worked up to 6-8 weeks ago

[tagging on to this old thread because I can't find any other similar topic]

Moderator's note by Mike (Mav): Changed thread title to reflect issue after split to own topic.

[#2]

Moderator's note:

Post split to its own thread from here and title changed.

[#3]

@trombone Have you tried contacting Madasafish support?

[#4]

Madasafish refers me to plusnet
Madasafish states only provides email

[#5]

What FTP address are you using?

[#6]

referring to my original question :-

Unable to access my website www.armadajazz.co.uk for uploading / changing content

Originally with freenetname, then Madasafish

FTP worked up to October last year, then for just one day 2 weeks ago, when I successfully uploaded revised content

I'm using Classic FTP by NCH Software, which I've used for several years without problems

extract from Classic FTP Log of Jan 11th :

22:10:11 Connecting to server: www.users.freenetname.co.uk.
22:10:11 Connecting...
22:10:11 Response: 220 ProFTPD Server [freenetname.co.uk]
22:10:11 Command: USER bandstand
22:10:11 Response: 331 Password required for bandstand
22:10:11 Command: PASS ******
22:10:11 Response: 230 User bandstand logged in
22:10:11 Connected OK.

does any of this help in solving the problem?

[#7]

That FTP log shows login has been successful.

I would expect to see a list of the root folder contents at this point - don't you get that? Possibly this would be a folder such as /htdocs which you'd have to enter to find your website files.

[#8]

FTP worked up to October last year, then for just one day 2 weeks ago [Jan 11th], when I successfully uploaded revised content

The extract from Log is of Jan 11th - the only time that I have been able to access my website since October, despite several attempts per day

[#9]

So what does the log show now it's failing?

Edit: it's definitely working:

~$ ftp www.users.freenetname.co.uk
Connected to www.users.freenetname.co.uk.
220 ProFTPD Server [freenetname.co.uk]
Name (www.users.freenetname.co.uk:[redacted]): *******nd
331 Password required for *******nd
Password:
230 User *******nd logged in
Remote system type is UNIX.
Using binary mode to transfer files.
ftp> ls
200 PORT command successful
150 Opening ASCII mode data connection for file list
drwxrwxr-x   2 ftp      ftp          4096 Jun 10  2004 etc
drwxrwxr-x   4 ftp      ftp          4096 Apr 11  2017 public_html

[#10]

Classic FTP Log this afternoon 2018-01-28

13:05:50 Classic FTP Run
13:05:51 Click the Connect button to connect to a site
13:07:38 Connecting to server: www.users.freenetname.co.uk.
13:07:38 Connecting...
13:07:40 Failed to connect to server www.users.freenetname.co.uk on port 21. Check that you have the correct server address and port.
13:07:40 Unable to log onto server.
13:08:00 Connecting to server: www.users.freenetname.co.uk.
13:08:00 Connecting...
13:08:02 Failed to connect to server www.users.freenetname.co.uk on port 21. Check that you have the correct server address and port.
13:08:02 Unable to log onto server.

[#11]

What IPs do you get if you do an nslookup at a command prompt? My result:

C:\>nslookup www.users.freenetname.co.uk
Server:  dsldevice.lan
Address:  fe80::9e97:26ff:fe94:acb8

Non-authoritative answer:
Name:    www.users.freenetname.co.uk
Addresses:  212.159.8.151
          212.159.9.151

Does it connect if, rather than using Classic FTP, you try Command line FTP from a Command prompt as demonstrated by Bob. This also connects for me.

C:\>ftp www.users.freenetname.co.uk
Connected to www.users.freenetname.co.uk.
220 ProFTPD Server [freenetname.co.uk]
200 UTF8 set to on
User (www.users.freenetname.co.uk:(none)):