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FTP & Password or Username problem

jorvikmik
Grafter
Posts: 160
Thanks: 6
Registered: ‎29-12-2007

FTP & Password or Username problem

My webspace via FTP, keeps coming back that my user name or password is incorrect, could someone check it is activated please?
Have two PC's running diferent software - usually use smartftp.
just using my user name 'graemsay' and normal password.
My account was activated 24/12/07 and everything else is great.
6 REPLIES 6
Midnight_Caller
Rising Star
Posts: 4,154
Thanks: 9
Fixes: 1
Registered: ‎15-04-2007

Re: FTP & Password or Username problem

Have you changed your (Password)? if yes try your old one.
Make shoure that you tipe your Password & Username in the same Case, so for example if your Username was:
ben & you put Ben then it will fail.
jorvikmik
Grafter
Posts: 160
Thanks: 6
Registered: ‎29-12-2007

Re: FTP & Password or Username problem

Hi Gary
Thanks for the tips as one can easily overlook something but I haven't changed anything and everything is in lower case. I am fairly sure that it just hasn't been activated as yet.
It must be a very busy period for the support staff so I am quite content to wait a while.
Thanks - Mick
Midnight_Caller
Rising Star
Posts: 4,154
Thanks: 9
Fixes: 1
Registered: ‎15-04-2007

Re: FTP & Password or Username problem

Your Account  should be up and running, rays a ticket with Technical Support, if you can not get in to PlusNet's portal send me an PM and I will send you PlusNet's Phone Number.
jorvikmik
Grafter
Posts: 160
Thanks: 6
Registered: ‎29-12-2007

Re: FTP & Password or Username problem

Hi Gary
Thanks for the advice and raised a note with support which only took 30 minutes to get a reply and it should be up and running in about 4 hours. Very fast indeed.
The last time I raised an issue with my previous adsl&phone supplier (Virgin) it cost me over £4 in phone calls to tell them their cps had failed and I was having to route my calls through BT. After a week with no action of any kind I managed to get BT to sort it out for me.
What a difference in support and real glad I migrated.
Mick
jorvikmik
Grafter
Posts: 160
Thanks: 6
Registered: ‎29-12-2007

Re: FTP & Password or Username problem

It's up and running fine
Thanks for the advice Gary
Mick
Midnight_Caller
Rising Star
Posts: 4,154
Thanks: 9
Fixes: 1
Registered: ‎15-04-2007

Re: FTP & Password or Username problem

Your Welcome.   Smiley
[off topic]
I am still with NTL for my BB.   Sad
The name Virgin Media is on is way out, Richard Branson's multi-media company, Virgin Media, is up for sale for £5.5bn.
From the BBC  Cheesy
[/off topic]