FTP Password
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- Re: FTP Password
12-07-2019 12:05 PM
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Hi. My FTP login for my free webspace isn't accepting my current Plusnet account login password. How do I rectify this?
Fixed! Go to the fix.
12-07-2019 2:00 PM
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Thank you for your post.
We're sincerely sorry to hear of this issue and for the inconvenience this issue is undoubtedly causing.
We've raised the issue to our Network Operations team and we'd now expect an update within the next 1-2 working days.
As soon as we receive an update, we'll be in touch directly.
Re: FTP Password
18-08-2019 8:08 PM - edited 18-08-2019 8:11 PM
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Hi Bigade !
Have had trouble aslo with my FTP albight it being 'Filezilla' . Installed on second computer - no luck. Installed on laptop and plugged into my son-in-law server - not Plusnet. - no luck
My son who works in IT for a big company in Edinburgh, phoned this evening and I mentioned the problem to him. Ahhh, he said there have been a lot of problems in this area.
Microsoft has released security updates to address a remote code execution vulnerability (CVE-2019-0708) in Remote Desktop Services ... patch about the same time as my Filezilla refused to work ... which has cause many FTPs to malfunction. ??????
If Plusnet has installed this update ... could bee the problem
John
Re: FTP Password
19-08-2019 1:03 PM
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Hi @busybees,
Please could you advise what error code, if any, you're receiving?
Re: FTP Password
19-08-2019 6:40 PM
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Good evening ... 'TheMightyAJ'
Error message ...
510 Mismatch. Your IP is 194.75.0.218, bje-hf-a-cbi
And
Certificates telling me of mismatch and not in my name.
Just written the above and having exchanged emails over the last couple of days with my web server of my problems ... thought I would try Filezilla one more time ... and blow me - Filezilla is now full operational !
Be good
Busybees
Re: FTP Password
20-08-2019 11:02 AM
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That's great to hear @busybees!
Thanks for letting us know
Re: FTP Password
20-08-2019 3:24 PM - edited 20-08-2019 3:25 PM
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Still not accepting password. Problem not fixed, hit link in error
Re: FTP Password
21-08-2019 10:48 AM
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Hi there @bigade
Can you advise what error message you are receiving?
Just a suggestion in the meantime, @busybees got in touch with his webserver provider and although he didn't disclose any information relating to a fix on their side it may be worth dropping an email to your webspace provider if you can. They might have some further input.
Re: FTP Password
21-08-2019 11:18 AM
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Hi. Password isn't being accepted.
Re: FTP Password
21-08-2019 3:56 PM
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Hey @bigade,
Thanks for getting back to us.
I'm sorry its still not working for you, as @Optimatts said have you tried speaking with your web-server provider?
Thanks.
Re: FTP Password
21-08-2019 4:00 PM
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Plusnet Internet, Plusnet Webspace, Plusnet Connection, Plusnet Help Forum. Am I in the wrong place?
Re: FTP Password
21-08-2019 4:15 PM
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Decided to speak to Plusnet.. being investigated.
Re: FTP Password
21-08-2019 4:21 PM
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Evening Optimats
Last email I received from my web server was ... relating to "although he didn't disclose any information relating to a fix on their side"
I've checked the FTP logs and can see only one connection. This probably means that you were using incorrect methods when logging in beforehand. It might have been your credentials or even a small spelling mistake on your hostname. Nevertheless, I'm more than happy to know that everything is currently working. Please do feel free, to let us know, should any further assistance be required.
Thier response is a load of bull 'sh-one-t' .... I have been using the same settings for the last 6 years without any problems ... and am still using those same settings. They have made visible/opened up the whole of my 'File Manager' settings from my cPanel - now being shown in 'Filezilla', and not just the ... /public_html.. so they must have tweeked something ?
Bee good
Busybees
Re: FTP Password
22-08-2019 8:55 AM
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Hi there @bigade, thanks for getting back to us.
I can see this has been raised to be investigated by our network admin team. They may need to reset your password.
We'll need your consent to do this before we proceed. Can you login and reply to this ticket HERE and confirm you're happy for them to do this.
When you have replied to the ticket, let us know here on the forums and we'll progress things further.
@busybees, you're right about that message. It doesn't provide anything conclusive to go from. Nonetheless, thanks for your input.
Re: FTP Password
22-08-2019 7:32 PM
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I have replied to ticket
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