FTP Issue

[#1]

There seems to be a problem with FTP to homepages last night and today intermittently, which might need a touch from @bobpullen.

This is the log from my weather app which uploads to my site.

05/10/2018 14:15:31 : FTP Connect Timeout
05/10/2018 14:15:31 : FTP Connect Error, Error code = 426
05/10/2018 14:16:01 : FTP Connect Timeout
05/10/2018 14:16:01 : FTP Connect Error, Error code = 426
05/10/2018 14:16:31 : FTP Connect Timeout
05/10/2018 14:16:31 : FTP Connect Error, Error code = 426
05/10/2018 14:17:01 : FTP Connect Timeout
05/10/2018 14:17:01 : FTP Connect Timeout
05/10/2018 15:15:30 : FTP Connect Timeout
05/10/2018 15:15:30 : FTP Connect Error, Error code = 426
05/10/2018 15:30:30 : FTP Connect Timeout
05/10/2018 15:30:30 : FTP Connect Error, Error code = 426
05/10/2018 15:31:00 : FTP Connect Timeout
05/10/2018 15:31:00 : FTP Connect Error, Error code = 426
05/10/2018 15:31:30 : FTP Connect Timeout
05/10/2018 15:31:30 : FTP Connect Error, Error code = 426

Edit: removed 'intermittently' as it's now more like permanent.

[#2]

Seems to have been sorted later this evening...fingers crossed.

[#3]

Today it is still failing with an error messages like

'Insecure server, it does not support FTP over TLS' from Filezilla and

'FTP Connect Error, Error code = 426' from my weather app.

But it is intermittent.

[#4]

Maybe it's to do with this...

mywebstats.plus.net uses an invalid security certificate. The certificate expired on 04 October 2018, 11:28:00. The current time is 8 October 2018, 17:24.

@bobpullen

[#5]

Hi,

I am getting the same problem. I use a weather program called Cumulus and am getting FTP errors reported. Does this thread mean that the problem lies with Plusnet?

[#6]

Cheers for pointing this out, and apologies the thread's gone unanswered until now ☹️

I've raised it with the relevant folk.

[#7]

Thanks @bobpullen and I know how busy everyone is.

@Penbwlch it was my Cumulus that first flagged it up to me.

[#8]

If there is any information you need from me, please just ask.

[#9]

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@Strat wrote:

Maybe it's to do with this...

mywebstats.plus.net uses an invalid security certificate. The certificate expired on 04 October 2018, 11:28:00. The current time is 8 October 2018, 17:24.

@bobpullen

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@Strat, where are you seeing this error?

The mywebstats.plus.net cert has expired and we're looking to get it renewed (ref: IMT-2866). AFAIK though, this should only really affect viewing of your Webstats via the portal:

Do you have raw weblogs enabled I wonder? I think this can be determined by the presence of a 'logs' directory in your FTP root.

[#10]

@bobpullen

It was when I tried to view webstats via the portal that I received that error message.

I thought maybe the cert was also involved in access authentication to homepages via ftp.

Wild goose chase I guess

[#11]

Ah, OK. Well at least that one's going to get fixed. Doesn't bring us any closer to establishing cause of the FTP errors though 

[#12]

I think we know what's causing the errors.  Hopefully a change early next week should resolve.

[#13]

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@Strat wrote:

Maybe it's to do with this...

mywebstats.plus.net uses an invalid security certificate. The certificate expired on 04 October 2018, 11:28:00. The current time is 8 October 2018, 17:24.

This bit should be fixed now. Shout up if not.

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[#14]

@bobpullen wrote:

---

@Strat wrote: Maybe it's to do with this...

mywebstats.plus.net uses an invalid security certificate. The certificate expired on 04 October 2018, 11:28:00. The current time is 8 October 2018, 17:24.

This bit should be fixed now.

Yes, the daily warning (since 5th October) has disappeared, now.  Thanks Bob, appreciated.

.

[#15]

Hopefully the connection errors should have stopped as well?  (Change made on Monday morning)