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FTP Issue

Moderator
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FTP Issue

There seems to be a problem with FTP to homepages last night and today intermittently, which might need a touch from @bobpullen.

This is the log from my weather app which uploads to my site.

 

05/10/2018 14:15:31 : FTP Connect Timeout
05/10/2018 14:15:31 : FTP Connect Error, Error code = 426
05/10/2018 14:16:01 : FTP Connect Timeout
05/10/2018 14:16:01 : FTP Connect Error, Error code = 426
05/10/2018 14:16:31 : FTP Connect Timeout
05/10/2018 14:16:31 : FTP Connect Error, Error code = 426
05/10/2018 14:17:01 : FTP Connect Timeout
05/10/2018 14:17:01 : FTP Connect Timeout
05/10/2018 15:15:30 : FTP Connect Timeout
05/10/2018 15:15:30 : FTP Connect Error, Error code = 426
05/10/2018 15:30:30 : FTP Connect Timeout
05/10/2018 15:30:30 : FTP Connect Error, Error code = 426
05/10/2018 15:31:00 : FTP Connect Timeout
05/10/2018 15:31:00 : FTP Connect Error, Error code = 426
05/10/2018 15:31:30 : FTP Connect Timeout
05/10/2018 15:31:30 : FTP Connect Error, Error code = 426

 

Edit: removed 'intermittently' as it's now more like permanent.

Customer and Forum Moderator. Windows 10 Firefox 64.0 (64-bit)

16 REPLIES
Moderator
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Re: FTP Issue

Seems to have been sorted later this evening...fingers crossed.

Customer and Forum Moderator. Windows 10 Firefox 64.0 (64-bit)

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Re: FTP Issue

Today it is still failing with an error messages like

'Insecure server, it does not support FTP over TLS' from Filezilla and

'FTP Connect Error, Error code = 426' from my weather app.

But it is intermittent.

Customer and Forum Moderator. Windows 10 Firefox 64.0 (64-bit)

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Re: FTP Issue

Maybe it's to do with this...

mywebstats.plus.net uses an invalid security certificate. The certificate expired on 04 October 2018, 11:28:00. The current time is 8 October 2018, 17:24.

@bobpullen

Customer and Forum Moderator. Windows 10 Firefox 64.0 (64-bit)

Penbwlch
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Re: FTP Issue

Hi,

I am getting the same problem. I use a weather program called Cumulus and am getting FTP errors reported. Does this thread mean that the problem lies with Plusnet?

Community Gaffer
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Re: FTP Issue

Cheers for pointing this out, and apologies the thread's gone unanswered until now ☹️

I've raised it with the relevant folk.

Bob Pullen
Plusnet Product Team
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Moderator
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Re: FTP Issue

Thanks @bobpullen and I know how busy everyone is.

 

@Penbwlch it was my Cumulus that first flagged it up to me.

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Penbwlch
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Re: FTP Issue

If there is any information you need from me, please just ask.

 

Community Gaffer
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Re: FTP Issue


@Strat wrote:

Maybe it's to do with this...

mywebstats.plus.net uses an invalid security certificate. The certificate expired on 04 October 2018, 11:28:00. The current time is 8 October 2018, 17:24.

@bobpullen


@Strat, where are you seeing this error?

The mywebstats.plus.net cert has expired and we're looking to get it renewed (ref: IMT-2866). AFAIK though, this should only really affect viewing of your Webstats via the portal:

Untitled.jpg

Do you have raw weblogs enabled I wonder? I think this can be determined by the presence of a 'logs' directory in your FTP root.

Bob Pullen
Plusnet Product Team
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Re: FTP Issue

@bobpullen

It was when I tried to view webstats via the portal that I received that error message.

I thought maybe the cert was also involved in access authentication to homepages via ftp.

Wild goose chase I guess Embarrassed

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Community Gaffer
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Re: FTP Issue

Ah, OK. Well at least that one's going to get fixed. Doesn't bring us any closer to establishing cause of the FTP errors though Undecided

Bob Pullen
Plusnet Product Team
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Community Gaffer
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Re: FTP Issue

I think we know what's causing the errors.  Hopefully a change early next week should resolve.

Kelly Dorset
Broadband Service Manager
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Re: FTP Issue


@Strat wrote:

Maybe it's to do with this...

mywebstats.plus.net uses an invalid security certificate. The certificate expired on 04 October 2018, 11:28:00. The current time is 8 October 2018, 17:24.


This bit should be fixed now. Shout up if not.

webstats_cert.jpg


 

Bob Pullen
Plusnet Product Team
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Superuser
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Re: FTP Issue

@bobpullen wrote:

@Strat wrote: Maybe it's to do with this...

mywebstats.plus.net uses an invalid security certificate. The certificate expired on 04 October 2018, 11:28:00. The current time is 8 October 2018, 17:24.

This bit should be fixed now.

 

Yes, the daily warning (since 5th October) has disappeared, now.  Thanks Bob, appreciated.

20181005-security-cert-webstats-02.jpg

.

Penny Rollo * Force 9 from 17/02/98 * PlusNet from 2000 onwards
Project HappyChild - free maths worksheets, free French-English
worksheets and 12 other languages
personal site www.pennymidasrollo.plus.com
Community Gaffer
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Re: FTP Issue

Hopefully the connection errors should have stopped as well?  (Change made on Monday morning)

Kelly Dorset
Broadband Service Manager