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FTP Client Error

garthwaite
Dabbler
Posts: 12
Registered: ‎15-11-2012

FTP Client Error

My dad has some web space and wants me to put a site up for him so I downloaded FileZilla but I am getting error 530:
530 Login incorrect
Critical error
Could not connect to server
The username and password are correct because I can log into the plus.net website fine, can anyone please help me.
Additional information:
Host: ftp.plus.net
Username:
Webspace:
Kind Regards
Tristan
[Moderator's note by Jim (Oldjim)  personal data removed ]
25 REPLIES 25
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,035
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Registered: ‎15-06-2007

Re: FTP Client Error

The Account Name is  ftp://usename@ftp.plus.net
Host ftp.plus.net
Login username
Password normal one
If that doesn't work please advise and then you will need the staff to pick it up
jelv
Community Veteran
Posts: 26,786
Thanks: 990
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Registered: ‎10-04-2007

Re: FTP Client Error

Are you trying to connect to the FTP while you are on a Plusnet connection or connected via a different ISP?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
garthwaite
Dabbler
Posts: 12
Registered: ‎15-11-2012

Re: FTP Client Error

Quote from: Oldjim
The Account Name is ftp://usename@ftp.plus.net
Host ftp.plus.net
Login username
Password normal one
If that doesn't work please advise and then you will need the staff to pick it up

That is the what I have been using to log in with.
jelv: I am with talktalk (Not by choice I must add Tongue If it where up to me I would most likely be on virgin fibre optic)
jelv
Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: FTP Client Error

What account type is your father on?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
garthwaite
Dabbler
Posts: 12
Registered: ‎15-11-2012

Re: FTP Client Error

I'm not sure, I know he has his own email domain and web space but I think his phone and internet is with BT
Chris
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Registered: ‎05-04-2007

Re: FTP Client Error

You should be able to access and log in to ftp.plus.net from any connection assuming that the account in question is a paid for account (not PAYG dial).
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
garthwaite
Dabbler
Posts: 12
Registered: ‎15-11-2012

Re: FTP Client Error

Yeah it is paid for monthly
I can log into the site fine but the same login details will not work on filezilla
jelv
Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: FTP Client Error

I've just tried my own FTP from a non-Plusnet connection - that worked
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Chris
Legend
Posts: 17,724
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Fixes: 169
Registered: ‎05-04-2007

Re: FTP Client Error

@Garthwaite
Is it the account linked to the forum username? If so then unfortunately you'll need to be connected to Plusnet to log in via FTP.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
garthwaite
Dabbler
Posts: 12
Registered: ‎15-11-2012

Re: FTP Client Error

Yeah it is connected to my dads Plusnet account, how do I connect to Plusnet?
jelv
Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: FTP Client Error

You go to a house where they use Plusnet as their ISP!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
garthwaite
Dabbler
Posts: 12
Registered: ‎15-11-2012

Re: FTP Client Error

That sounds rather silly, you have to have PN ISP to be able to upload to your web space? Is there no other way? I don't think I know anyone on PN.
jelv
Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: FTP Client Error

You've got me confused here! We're talking about your father's Plusnet account.
Quote from: Chris
You should be able to access and log in to ftp.plus.net from any connection assuming that the account in question is a paid for account (not PAYG dial).

Quote from: garthwaite
Yeah it is paid for monthly

Quote from: garthwaite
I don't think I know anyone on PN.

The implication of that is that you don't know your father! I'm absolutely positive that's not what you meant! Cheesy Cheesy Cheesy
Could you clarify please.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Oldjim
Community Veteran
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Registered: ‎15-06-2007

Re: FTP Client Error

Quote from: garthwaite
I'm not sure, I know he has his own email domain and web space but I think his phone and internet is with BT
So I assume he was one of those users who kept his email and hosting when he moved away and, in effect kept a PAYG account
This discusses it http://community.plus.net/forum/index.php/topic,88000.0.html but I don't know where the monthly payments come from