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FTP Client Error

garthwaite
Dabbler
Posts: 12
Registered: ‎15-11-2012

FTP Client Error

My dad has some web space and wants me to put a site up for him so I downloaded FileZilla but I am getting error 530:
530 Login incorrect
Critical error
Could not connect to server
The username and password are correct because I can log into the plus.net website fine, can anyone please help me.
Additional information:
Host: ftp.plus.net
Username:
Webspace:
Kind Regards
Tristan
[Moderator's note by Jim (Oldjim)  personal data removed ]
25 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: FTP Client Error

The Account Name is  ftp://usename@ftp.plus.net
Host ftp.plus.net
Login username
Password normal one
If that doesn't work please advise and then you will need the staff to pick it up
Community Veteran
Posts: 26,746
Thanks: 959
Fixes: 10
Registered: ‎10-04-2007

Re: FTP Client Error

Are you trying to connect to the FTP while you are on a Plusnet connection or connected via a different ISP?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
garthwaite
Dabbler
Posts: 12
Registered: ‎15-11-2012

Re: FTP Client Error

Quote from: Oldjim
The Account Name is ftp://usename@ftp.plus.net
Host ftp.plus.net
Login username
Password normal one
If that doesn't work please advise and then you will need the staff to pick it up

That is the what I have been using to log in with.
jelv: I am with talktalk (Not by choice I must add Tongue If it where up to me I would most likely be on virgin fibre optic)
Community Veteran
Posts: 26,746
Thanks: 959
Fixes: 10
Registered: ‎10-04-2007

Re: FTP Client Error

What account type is your father on?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
garthwaite
Dabbler
Posts: 12
Registered: ‎15-11-2012

Re: FTP Client Error

I'm not sure, I know he has his own email domain and web space but I think his phone and internet is with BT
Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
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Registered: ‎05-04-2007

Re: FTP Client Error

You should be able to access and log in to ftp.plus.net from any connection assuming that the account in question is a paid for account (not PAYG dial).
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
garthwaite
Dabbler
Posts: 12
Registered: ‎15-11-2012

Re: FTP Client Error

Yeah it is paid for monthly
I can log into the site fine but the same login details will not work on filezilla
Community Veteran
Posts: 26,746
Thanks: 959
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Registered: ‎10-04-2007

Re: FTP Client Error

I've just tried my own FTP from a non-Plusnet connection - that worked
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 167
Registered: ‎05-04-2007

Re: FTP Client Error

@Garthwaite
Is it the account linked to the forum username? If so then unfortunately you'll need to be connected to Plusnet to log in via FTP.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
garthwaite
Dabbler
Posts: 12
Registered: ‎15-11-2012

Re: FTP Client Error

Yeah it is connected to my dads Plusnet account, how do I connect to Plusnet?
Community Veteran
Posts: 26,746
Thanks: 959
Fixes: 10
Registered: ‎10-04-2007

Re: FTP Client Error

You go to a house where they use Plusnet as their ISP!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
garthwaite
Dabbler
Posts: 12
Registered: ‎15-11-2012

Re: FTP Client Error

That sounds rather silly, you have to have PN ISP to be able to upload to your web space? Is there no other way? I don't think I know anyone on PN.
Community Veteran
Posts: 26,746
Thanks: 959
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Registered: ‎10-04-2007

Re: FTP Client Error

You've got me confused here! We're talking about your father's Plusnet account.
Quote from: Chris
You should be able to access and log in to ftp.plus.net from any connection assuming that the account in question is a paid for account (not PAYG dial).

Quote from: garthwaite
Yeah it is paid for monthly

Quote from: garthwaite
I don't think I know anyone on PN.

The implication of that is that you don't know your father! I'm absolutely positive that's not what you meant! Cheesy Cheesy Cheesy
Could you clarify please.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: FTP Client Error

Quote from: garthwaite
I'm not sure, I know he has his own email domain and web space but I think his phone and internet is with BT
So I assume he was one of those users who kept his email and hosting when he moved away and, in effect kept a PAYG account
This discusses it http://community.plus.net/forum/index.php/topic,88000.0.html but I don't know where the monthly payments come from