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Exclusive renewal offer - website loop

Pateraa
Dabbler
Posts: 10
Registered: ‎30-12-2019

Re: Exclusive renewal offer - website loop

OK.  Could someone call my mobile in the next hour?

Plusnet Help Team
Plusnet Help Team
Posts: 16,355
Thanks: 5,025
Fixes: 849
Registered: ‎21-04-2017

Re: Exclusive renewal offer - website loop

I've passed the request on but the team goes home at 6 on Sunday's so I can't guarantee you'll get a call today.

If you don't let us know if there are any other times you'd be free

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Pateraa
Dabbler
Posts: 10
Registered: ‎30-12-2019

Re: Exclusive renewal offer - website loop

I've had a call and renewed, thanks.  I'll never know if that was the same deal as the one I couldn't see online, though. 

For info, the confirmation email has random characters instead of "£" in the price breakdown and a different strings of characters where I think an apostrophe should be at other times.  Not the end of the world but looks a bit naff.

Plusnet Help Team
Plusnet Help Team
Posts: 16,355
Thanks: 5,025
Fixes: 849
Registered: ‎21-04-2017

Re: Exclusive renewal offer - website loop

No problem. Sorry that we couldn't get this sorted for you so you'd have been able to renew online, hopefully when your next renewal comes around this will be working for you.

I believe the pound sign and apostrophes in the emails you receive from us is how an email client interprets it although I agree it's not great and shouldn't happen at all regardless how you view the email.

Out of interest does this happen if you view the email through webmail at http://webmail.plus.net? Assuming that's not how you already view the email that is.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Pateraa
Dabbler
Posts: 10
Registered: ‎30-12-2019

Re: Exclusive renewal offer - website loop

Webmail version-

Plusnet terms.JPG

Plusnet Help Team
Plusnet Help Team
Posts: 16,355
Thanks: 5,025
Fixes: 849
Registered: ‎21-04-2017

Re: Exclusive renewal offer - website loop

Cheers for that, it doesn't look good or easy to read at all so I'm going to raise this with the appropriate team to investigate further.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team