Exclusive renewal offer - website loop

[#1]

OK.  Could someone call my mobile in the next hour?

[#2]

I've passed the request on but the team goes home at 6 on Sunday's so I can't guarantee you'll get a call today.

If you don't let us know if there are any other times you'd be free

[#3]

I've had a call and renewed, thanks.  I'll never know if that was the same deal as the one I couldn't see online, though. 

For info, the confirmation email has random characters instead of "£" in the price breakdown and a different strings of characters where I think an apostrophe should be at other times.  Not the end of the world but looks a bit naff.

[#4]

No problem. Sorry that we couldn't get this sorted for you so you'd have been able to renew online, hopefully when your next renewal comes around this will be working for you.

I believe the pound sign and apostrophes in the emails you receive from us is how an email client interprets it although I agree it's not great and shouldn't happen at all regardless how you view the email.

Out of interest does this happen if you view the email through webmail at http://webmail.plus.net? Assuming that's not how you already view the email that is.

[#5]

Webmail version-

[#6]

Cheers for that, it doesn't look good or easy to read at all so I'm going to raise this with the appropriate team to investigate further.