cancel
Showing results for 
Search instead for 
Did you mean: 

Exclusive renewal offer - website loop

Pateraa
Newbie
Posts: 2
Registered: 3 weeks ago

Exclusive renewal offer - website loop

My account shows an offer to renew but I can’t progress it to see the total cost as I’m forced back to my main account page (yesterday it was a 404 error so some progress, I suppose).  Would evening and weekend call plan be any cheaper with a new contract?  That’s the bit I can’t see yet, assuming the website ever lets me progress.

3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 15,650
Thanks: 4,844
Fixes: 807
Registered: ‎21-04-2017

Re: Exclusive renewal offer - website loop

Thanks for your post @Pateraa 

I’m sorry to see you’re having issues going through the contract tool online.

We’re aware of a problem with renewing your contract online and we got this logged on Saturday (ref: IMT-5464) for investigation. 

Unfortunately we may not see much movement this week due to the festive season but we should be making some progress next week.

Having said that, you’re the second I’ve seen today that aren’t getting a 404 error anymore so that does seem like progress already.

Unless you’ve got an old call plan, the costs for our current call plans can be found Here. It’s not uncommon for us to offer discounts for this although I can’t guarantee that we will do.

If you’d like to discuss this further and/or renew your contract sooner I’d recommend calling our customer options team on 0800 013 2632 quoting the online offer you’ve been made.

I’m happy to arrange a call back from the team when I’m back in the office on the 2nd.

(Just PM me the best contact number and a rough time when you’ll be free for a call)

I’ll let you know as soon as I know more though. Feel free to post back if there are any developments or if you’ve got any further queries.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Pateraa
Newbie
Posts: 2
Registered: 3 weeks ago

Re: Exclusive renewal offer - website loop

Thanks for the reply.  I think I’m on an old call plan as it’s £3.50 but don’t know for sure and don’t know if the offer I got on the phone this morning was as good as might be eventually revealed online.  I do know Plusnet provide John Lewis with their service and it’s cheaper than my exclusive renewal offer but Plusnet won’t price match.

 

Until the issue is fixed it might be an idea to remove the graphic of the guy laughing at me as I repeatedly and gullibly try to get a renewal quote.  Or at least remove the symbolic “mug” in his hand.😄

Plusnet Help Team
Plusnet Help Team
Posts: 15,650
Thanks: 4,844
Fixes: 807
Registered: ‎21-04-2017

Re: Exclusive renewal offer - website loop

Thanks for getting back to me @Pateraa 

Our evenings and weekends call plan has gone through quite a few refreshes over the years but if memory serves if it’s £3.50 that was a legacy one just before the current one we offer now ‘Evening and Weekend UK & Mobile Calls’ for £5.

If you’re given the cost for line rental and broadband so far in the online process, the odds are that you may just be offered to stay on the call plan you have for £3.50 or take up one of our current plans or remove it altogether.

Unfortunately many have tried to remove the picture of that lovable guy and many have failed. I don’t think it’s possible... Cheesy He also likes to carry a mug of Yorkshire tea wherever he goes, you never know when he’ll be thirsty for a cuppa.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team