Error when installing Plusnet Protect
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Everything else
- :
- Re: Error when installing Plusnet Protect
09-01-2019 5:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
McAfee software installation fails with error: Incomplete installation.
I get two different types of errors, normally when installation percentage is between 70 and 85%:
- "The following components failed to install: SecurityCenter".
- "The following components failed to install: McAfee Analytics SDK".
I have already tried unsuccessfully all that is listed below.
- Install Windows Updates.
- Enable the built-in Administrator account.
- Run the McAfee Consumer Product Removal (MCPR) tool.
- Run the McPreInstall tool.
- Run GetSusp.
- Run McAfee Stinger.
Can someone help? I´ve been trying for 3 days to get this working. My PC is running on Windows 7 SP1.
Fixed! Go to the fix.
Re: Error when installing Plusnet Protect
09-01-2019 5:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Error when installing Plusnet Protect
14-01-2019 2:09 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your reply. The installation was successful on a different computer with Windows 10, however it is still failing for the Windows 7 SP1 computer. I have already tried all the following:
- Install Windows Updates.
- Run MCPR tool to remove any pre-existing McAfee software.
- Run the Pre-Install tool to confirm the computer is ready for the installation.
- Run GetSusp and McAfee Stinger to remove any malware or viruses present on the computer.
- Uninstall old versions of Microsoft Visual C++ Redistributable and install the latest one.
Is there anything else I can do in order to troubleshoot this problem?
Re: Error when installing Plusnet Protect
14-01-2019 2:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @ljlopez, thanks for getting back to us.
I have to admit - we're at a bit of a loss as to what could be causing the issue although on trawling the web I believe that this link may hold the solution.
Please let us know if the issue isn't resolved, or if this is one of the fixes you've found in your own searches that hasn't worked.
Re: Error when installing Plusnet Protect
16-01-2019 2:22 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the reply. No luck with that solution, though. I did have a ModuleCoreService.exe process running and listed on Task Manager, but it was a leftover from a previous installation attempt. As soon as I executed the MCPR tool, that executable disappeared from both Task Manager and the hard drive.
Does McAfee have standalone installers in place for either SecurityCenter or Analytics SDK? If so, I could try to install them separately and maybe the main installer would skip the corresponding steps.
Also, does the installer create any log files during the installation process that could shed some light on where the problem is?
Re: Error when installing Plusnet Protect
16-01-2019 10:51 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @ljlopez, thanks for getting back to me.
With that being the case, the step that we're left with is going to be to arrange for Mcafee support to give you a call to try and resolve this, as I note from other threads that this has been the only step that seems to have assisted.
Do we have your permission to arrange this for you?
Re: Error when installing Plusnet Protect
17-01-2019 1:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes, please!
Many thanks.
Re: Error when installing Plusnet Protect
17-01-2019 2:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Error when installing Plusnet Protect
04-02-2019 5:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Apologies for the delay. The ticket you created for me to give permission for arranging a call with McAfee support has closed automatically. Can you please reopen or create a new one? Can this call be made to my Plusnet landline number? Except for tomorrow, any day this week will suit me fine.
Many thanks.
Re: Error when installing Plusnet Protect
04-02-2019 7:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Error when installing Plusnet Protect
08-02-2019 5:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
As discussed, can you please arrange for Mcafee support to try to assist me with this issue? I had to leave this hanging for a couple of weeks but now it´s again important for me to get it fixed as soon as possible.
Many thanks
08-02-2019 5:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there, sorry that this hasn't been picked up yet.
I've emailed McAfee now to contact you as soon as possible which should be within the next 24 hours.
Let us know how it goes.
Re: Error when installing Plusnet Protect
10-02-2019 4:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you very much! The guy from McAfee support was very useful and he managed to get Plusnet Protect installed. I believe the main issue had to do with my Windows having the language and region set to Spanish-Spain rather than English-UK.
Thanks again.
Re: Error when installing Plusnet Protect
11-02-2019 8:54 AM - edited 11-02-2019 8:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Everything else
- :
- Re: Error when installing Plusnet Protect