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Engineer never turned up

mkarakus
Hooked
Posts: 5
Registered: ‎24-04-2018

Engineer never turned up

I was due to have an engineer come around this morning 8am - 1pm (Friday, 4th of May 2018) due to a fault that was discovered (impairment in copper joint). However, I have been home all day and the engineer did not turn up and I wasn't informed that he wasn't going to be here either nor have I been notified of a reschedule. This is very frustrating as the issue with my broadband is now being delayed.

 

I mentioned in my fault ticket that the engineer had not turned up and I have still have not received a reply.

1 REPLY 1
southerner
Aspiring Pro
Posts: 576
Thanks: 57
Fixes: 1
Registered: ‎27-11-2013

Re: Engineer never turned up

If it were me I'd call in or live chat if you have alternative internet access e g. through your phone.