Domain transfer - when will it complete?

[#1]

I requested a transfer out of my domain (razzydo.co.uk) (originally registered via freenetname) last Tuesday, 19th September. You immediately billed me £25.54 and since then I have not been able to receive emails on my default email account for that domain.

It has now been a week and the transfer (to ENET) is not yet complete. I have been on hold to technical support for 15 minutes, and then the call was cut off. As a legacy (freenetname -> Madasafish) customer, I don't think there is any way I can raise a support ticket, hence my recourse to the support forums.

Please could I urgently get an update as to the status of the transfer? Being without email access for a week is simply not acceptable.

[#2]

@bobpullen  Can this be progressed please.

[#3]

Thanks @MauriceC. 

It would be useful to get some more transparency on the whole domain transfer process.

- What still needs to be done

- How long it will take

[#4]

Hi @MauriceC, @bobpullen,

I'd really appreciate an update on when this transfer can be completed.

Thanks

- Jerzy

[#5]

@jerzywie, ENET isn't a recognised IPS Tag. What IPS Tag did you request outbound transfer to?

[#6]

Hi Bob,

My mistake, sorry. I should have said ENOM.

thanks

- Jerzy

[#7 · Accepted solution]

Thanks, should be sorted now. Apologies for the hassle.

[#8]

That's great. Many thanks for your help.