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Domain name renewal - freenetname/madasafish legacy business

FIXED
David35
Newbie
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Registered: ‎25-08-2021

Domain name renewal - freenetname/madasafish legacy business

My problem is similar to busychip on 15 March 21 ie renewing a domain name hosted by Plusnet previously madasafish. There is no option on Plusnet customer service phone lines to speak to someone about this. My domain name is due to expire in early September and I would like it to be renewed for at least a further year after that date (and ideally a process for contacting Plusnet annually thereafter).

 

can someone help with this please,I think it was Penny who got the problem fixed for Busychip.

Thanks, David

 

 

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11 REPLIES 11
adam945
Plusnet Help Team
Plusnet Help Team
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Registered: ‎01-12-2020

Re: Domain name renewal - freenetname/madasafish legacy business

Hi @David35

Thanks a lot for reaching out. No need to call in, I've now raised this matter with our NetOps Team to see if they're able to get your domain renewed. I'll let you know once I've had a response. We don't charge for domain renewals. Smiley

 Adam
 Plusnet Help Team - Leeds
norab
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Registered: ‎29-08-2021

Re: Domain name renewal - freenetname/madasafish legacy business

Hi Adam945

My Freenetname/Madasafish domain name is also due for renewal again and will expire soon. Last year I had trouble with email which I rely on and phoned to try and re-register domain. The domain is www.littlehill.co.uk  I can provide my account username if required. Would you please check the registration status and let me know what to do to ensure continuity. Is there an online process to renew?

In the past ( possibly up to 15years now) I was charged for renewal (was happy to pay) which was done in my name not Plusnet. I was shocked to find than the last registration was no longer in my name but Plusnet. Does this mean I no longer own the domain and it could be given/sold to someone else without me knowing?

Please contact me  either here or by email - preferably email.

Many thanks, norab.

David35
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Registered: ‎25-08-2021

Re: Domain name renewal - freenetname/madasafish legacy business

Hi Adam (or colleague)

 

the post from Norab reminds me that I haven’t heard anything further about renewing my domain name and this still hasn’t been done (I checked on Whois). I pm’d you with the domain name a few days ago. Could you (or colleague) please update me? I appreciate the NetOps team may have a backlog.

All best,

David

adam945
Plusnet Help Team
Plusnet Help Team
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Registered: ‎01-12-2020

Re: Domain name renewal - freenetname/madasafish legacy business

Good morning @David35

Please accept my apologies for the delayed response, I was just clarifying a few things with our NetOps Team in regards to your domain. As it comes under a Madasafish domain, renewals are free of charge and are done automatically, so there's actually for them to do here.

Same applies to you @norab - it'll renew itself automatically and free of charge. Smiley

 Adam
 Plusnet Help Team - Leeds
norab
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Registered: ‎29-08-2021

Re: Domain name renewal - freenetname/madasafish legacy business

@norab
In the past ( possibly up to 15years now) I was charged for renewal (was happy to pay) which was done in my name not Plusnet. I was shocked to find than the last registration was no longer in my name but Plusnet. Does this mean I no longer own the domain and it could be given/sold to someone else without me knowing?

LaurenB
Plusnet Help Team
Plusnet Help Team
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Registered: ‎07-12-2017

Re: Domain name renewal - freenetname/madasafish legacy business

Hiya @norab, I can see my colleague has addressed this query further over on a PM for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
norab
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Posts: 4
Registered: ‎29-08-2021

Re: Domain name renewal - freenetname/madasafish legacy business

Thanks.

David35
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Registered: ‎25-08-2021

Re: Domain name renewal - freenetname/madasafish legacy business

Thanks very much for your reply, Adam.

I hadn’t realised that renewal would be automatic. This is ideal, however I had formed the impression from previous years that an intervention was necessary. So I shall check on the renewal date that renewal has gone through and maybe you or a colleague could do so also. I can then post again on this thread which might reassure others with similar concerns about madasafish legacy domains. It is quite important to me as I would lose my main email address if I lost the domain!

 Many thanks again for all your help,

David

 

norab
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Registered: ‎29-08-2021

Re: Domain name renewal - freenetname/madasafish legacy business

Hi David

I agree with you whole heartedly. Last year my email stopped and it was only after long calls to helpdesk that someone noticed that the domain had not been renewed, I posted here as it was an ongoing theme.... I had a reminder in my calendar to check this out this year before it was too late.

Let's hope all is OK and we will be renewed and relieved.

adam945
Plusnet Help Team
Plusnet Help Team
Posts: 1,065
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Registered: ‎01-12-2020

Re: Domain name renewal - freenetname/madasafish legacy business

It was our NetOps Team themselves who have advised that your MAAF domains should be set o auto renew. Smiley

Give us a shout on here on your renewal date if you're having any issues and I'll be more than happy to follow this up.

 Adam
 Plusnet Help Team - Leeds
David35
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Registered: ‎25-08-2021

Re: Domain name renewal - freenetname/madasafish legacy business

Fix

Hi Adam,

I’ve checked on whois.com and am very pleased to note that my domain name has indeed been renewed for a further year, actually a few days before the original expiry date this month.

From your explanations it seems I probably won’t have to make contact again next year or in future years as extensions should be automatic. However I’ll keep a watch nearer the time and will make contact if need be.

Similarly of course I hope the problem norab describes will not recur in her case.

For myself I am very happy with the customer service you and Plusnet have provided.

This seems a good forum for raising concerns and getting them resolved.

David