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Domain hosting problem

Okay
Dabbler
Posts: 11
Thanks: 1
Registered: ‎03-12-2017

Domain hosting problem

Hello,

Briefly, I have a domain name that is shown as hosted with plusnet that shouldn't be. I contacted the place where it is hosted and they responded with:

 

... As for the control panel of your ISP, I would recommend contacting them about this because they do not control neither the domain nor it's hosting or DNS.

Some time ago I tried to point the domain at my plusnet webspace, then things happened and it got forgotten. That's probably where things went wrong. Any idea how I can resolve this please? Don't like live chat or phone and there doesn't seem to be a way to open a ticket now.

Many thanks.

6 REPLIES 6
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,035
Fixes: 62
Registered: ‎15-06-2007

Re: Domain hosting problem

https://portal.plus.net/wizard/index.html to open a ticket and that is one the few acceptable subjects

Okay
Dabbler
Posts: 11
Thanks: 1
Registered: ‎03-12-2017

Re: Domain hosting problem

Thanks very much I've contacted them. I couldn't find that link, I was going round in circles.
Strat
Moderator
Moderator
Posts: 30,347
Thanks: 3,314
Fixes: 505
Registered: ‎14-04-2007

Re: Domain hosting problem

Moderator's note by Dick (Strat) Topic moved to the 'Everything Else' board so it doesn't get lost and maybe @bobpullen could take a look.

Customer and Forum Moderator. Windows 10 Firefox 87.0 (64-bit)

Chris
Legend
Posts: 17,724
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Domain hosting problem

I've just checked on this and it appears one of my colleagues dealt with that ticket earlier today. Please do let us know if there's anything else we can help with.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Okay
Dabbler
Posts: 11
Thanks: 1
Registered: ‎03-12-2017

Re: Domain hosting problem

It has been dealt with now, thanks a lot.
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,605
Thanks: 6,107
Fixes: 1,017
Registered: ‎21-04-2017

Re: Domain hosting problem

That's good to hear.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team