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Domain hosting: DNS settings not working.

bathterror
Newbie
Posts: 2
Registered: ‎06-05-2017

Domain hosting: DNS settings not working.

I have a domain chanchala.co.uk that is hosted via plusnet. Earlier today I tried to update the DNS settings in the plusnet portal to point to another hosting provider (App Engine) by selecting "Other: I wish to specify DNS records for hosts under this domain" and configuring a CNAME for www and a number of A records for the bare domain.

This resulted in all DNS queries related to the domain are failing, including for other CNAMEs that had previously worked and MX. I have now tried to restore the configuration back to what to its original state, but that has not fixed the problem and several hours later nothing is resolving. My site is down and there doesn't seem to be anything I can do about it.

Before:

 

$ dig www.chanchala.co.uk

; <<>> DiG 9.8.3-P1 <<>> www.chanchala.co.uk
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 28395
;; flags: qr rd ra; QUERY: 1, ANSWER: 3, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;www.chanchala.co.uk.		IN	A

;; ANSWER SECTION:
www.chanchala.co.uk.	14103	IN	CNAME	homepages.free-online.net.
homepages.free-online.net. 80241 IN	A	212.159.9.92
homepages.free-online.net. 80241 IN	A	212.159.8.92

;; Query time: 9 msec
;; SERVER: 10.0.1.1#53(10.0.1.1)
;; WHEN: Sat May  6 10:06:39 2017
;; MSG SIZE  rcvd: 108

$ dig chanchala.co.uk MX

; <<>> DiG 9.8.3-P1 <<>> chanchala.co.uk MX
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 23969
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;chanchala.co.uk.		IN	MX

;; ANSWER SECTION:
chanchala.co.uk.	26	IN	MX	10 mx.core.plus.net.

;; Query time: 8 msec
;; SERVER: 10.0.1.1#53(10.0.1.1)
;; WHEN: Sat May  6 10:06:35 2017
;; MSG SIZE  rcvd: 65

 

 

Now:

 

$ dig www.chanchala.co.uk

; <<>> DiG 9.8.3-P1 <<>> www.chanchala.co.uk
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 47389
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;www.chanchala.co.uk.		IN	A

;; Query time: 1462 msec
;; SERVER: 10.0.1.1#53(10.0.1.1)
;; WHEN: Sat May  6 22:08:52 2017
;; MSG SIZE  rcvd: 37

$ dig chanchala.co.uk mx

; <<>> DiG 9.8.3-P1 <<>> chanchala.co.uk mx
;; global options: +cmd
;; connection timed out; no servers could be reached

 

All I really need is for www.chanchala.co.uk to CNAME to ghs.googlehosted.com. Can anybody help me?

2 REPLIES 2
Townman
Superuser
Superuser
Posts: 16,896
Thanks: 6,995
Fixes: 67
Registered: ‎22-08-2007

Re: Domain hosting: DNS settings not working.

The site appears to be up and running - does that mean the problem is resolved ... or just that you has the "as is" working again?

If you still need help, try raisin a support ticket here - https://portal.plus.net/wizard/index.html

bathterror
Newbie
Posts: 2
Registered: ‎06-05-2017

Re: Domain hosting: DNS settings not working.

I filed a support ticket and somebody was able to fix my DNS. There's no detail in the ticket on exactly what they did.