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Domain Transfer Out

onclick
Newbie
Posts: 4
Registered: ‎06-12-2016

Domain Transfer Out

Hello.

I requested a domain transfer out yesterday as we need to change domain for our new mail server to work but have had no response or indication on how long this will take. We urgently need this taken care of please as our mails will not work until this is done. Can someone please help me with this.

Our domain is onclick.co.uk

 

Thank you!

Mark

8 REPLIES 8
MisterW
Superuser
Superuser
Posts: 9,475
Thanks: 2,398
Fixes: 181
Registered: ‎30-07-2007

Re: Domain Transfer Out

Hi , I think there's a problem with the automated domain transfer system https://community.plus.net/t5/Everything-else/Domain-transfer-out/m-p/1378377/highlight/true#M16250 .

onclick
Newbie
Posts: 4
Registered: ‎06-12-2016

Re: Domain Transfer Out

Yep, seems others have had the same delay recently. Hopefully a mod on here can help sort out the issue for me. Otherwise, is there a number I could call to speed up the resolution?

 

Thanks!

MisterW
Superuser
Superuser
Posts: 9,475
Thanks: 2,398
Fixes: 181
Registered: ‎30-07-2007

Re: Domain Transfer Out

I'm afraid the moderators are just customers like me and you and so have no ability to sort it out. The PN help team do frequent this forum and they do have the ability to sort it. You could try calling the normal CSC but I suspect they don't have the specialist knowledge needed to change the domain system. Best thing is to probably raise a ticket as suggested on the other thread and then post back here with the ticket number.

Mav
Moderator
Moderator
Posts: 20,593
Thanks: 3,873
Fixes: 431
Registered: ‎06-04-2007

Re: Domain Transfer Out

@onclick

Moderators are customers just like yourself and have no access to Plusnet systems.

 

Edit: MisterW beat me to itWink

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

onclick
Newbie
Posts: 4
Registered: ‎06-12-2016

Re: Domain Transfer Out

Ok, thanks for the info guys.

I raised a support ticket yesterday (#139286002) but have yet to have a response.

 

@Chris Is there something you could help with please?

 

Anoush
Plusnet Staff
Plusnet Staff
Posts: 2,227
Thanks: 399
Fixes: 122
Registered: ‎22-08-2015

Re: Domain Transfer Out

Hello @onclick

 

I've escalated your ticket to the correct department to action your domain transfer. I'll also give one of my colleagues a nudge to the ticket.

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
onclick
Newbie
Posts: 4
Registered: ‎06-12-2016

Re: Domain Transfer Out

That's great @Anoush, thank you for your help!

Anoush
Plusnet Staff
Plusnet Staff
Posts: 2,227
Thanks: 399
Fixes: 122
Registered: ‎22-08-2015

Re: Domain Transfer Out

No problem, Smiley I believe this has now been actioned for you by networks.

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button