Domain Renewal
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Everything else
- :
- Re: Domain Renewal
08-05-2019 6:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Previously (and by that I mean going back some 16 years), if I needed to renew my +net-hosted domain, I clicked on a link on the 'My Webspace' page and it renewed automatically from there.
Now there seems to be no such link, and I had an email from +net a few weeks ago saying that I needed to go to 'Contact Us' or phone them to do this.
Two questions:
a) is this correct? And, if so, which of the two options will get the most prompt response?
b) why has the process been made more complicated?
Fixed! Go to the fix.
Re: Domain Renewal
09-05-2019 7:45 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting in touch.
Unfortunately as far as I'm aware you can't renew a domain online yourself, I believe that this was once possible as you've said, but due to an issue and that our domain hosting is a legacy service nowadays I'm afraid that it's not possible anymore.
Happy to provide feedback to the appropriate people as I appreciate self-serving can make things easier for everyone.
However, for the time being at least we'll need to manually raise a task with our infrastructure engineers instead. The e-mail you've received which advises to go to the Contact Us page or phone us are very similar options as the Contact Us page would lead you to options to call in or get in touch via live chat.
Either option would be as quick as each other dependent on how long it takes to get through to an adviser. As I type this there's currently a 3 min queue to phone us, although I'm not sure about the wait time for a chat adviser as I can't see that.
We're also happy to help via Facebook Messenger and Twitter as well as over here, so I've raised the task for you now and I'd expect your domain to be renewed within the next 3 working days.
Hope this helps.
Re: Domain Renewal
09-05-2019 10:30 AM - edited 09-05-2019 10:31 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@thejudge, I've received a response back and discussed this with a colleague in our engineering team and I've been advised that if the auto-renew flag is showing as yes on your account (we've checked and it is) then we'll proactively renew your domain when the time comes. Hope this helps.
Re: Domain Renewal
09-05-2019 7:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
10-05-2019 10:14 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @thejudge
I have had an update from the relevant team and have been told that your domain has renewed today.
Please feel free to get back in touch with any further queries.
Re: Domain Renewal
10-05-2019 11:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Domain Renewal
11-05-2019 2:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
We'll make sure to pass your thanks along to @Beyhive when he's back in on Monday.
Please don't hesitate to get back in touch if you need any further assistance at all.
Re: Domain Renewal
21-06-2019 8:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
I've just received an email from Nominet saying that my ownership of my domain names hosted on my webspace runs out on June 25th and that Plusnet can no longer support UK registrations. Is this correct? If so, how do I go about renewing my ownership? I have entered my domain name in a registering website but it says it is not available and lists Plusnet as the host (please see below). Any information would be much appreciated,
regards, Steve Nicholson
|
Re: Domain Renewal
21-06-2019 8:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Domain Renewal
21-06-2019 8:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
ahhhh! I need to learn to read properly! Thanks for that, I thought I needed to take some action to keep the domains I have.
cheers, Steve
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page