Domain Name Renewal - Freenetname

[#1]

As a user who came to Plusnet via the Freenetname->Brightview->Madasafish->Plusnet route and, I still have a "Free-For-Life" domain name that I original acquired when I joined Freenetname well over 20 years ago. The constant provision of this is a key reason why I have stayed put, as I totally rely on this domain name for email purposes.

Prior to my billing being transferred to Plusnet itself, my domain name was always renewed automatically. However, since being "adopted" by Plusnet, I have had to chase this up via Customer Services every time, and the experience has proved painful. I think the problem may be that only relatively small numbers of customers still have this Free-For-Life domain name facility, so many Customer Services staff are possibly unaware of its existence.

I cannot do the renewal myself, as there is no facility on the Plusnet website. This is probably because Nominet list the Registrar as "Plusnet Plc t/a Madasafish Broadband [Tag = MADASAFISH]".

Last time around, I received excellent help from one of the Superusers of this forum, who arranged the renewal for me.

My Domain Name is once again due for renewal in a few weeks time and I would very much appreciate some assistance in resolving this same problem.

Anyone out there who can assist me, please?

[#2]

Hi @Busychip 

If you can drop me a PM with the details I can take a look

[#3]

Thanks Matthew - PM sent.

[#4]

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@Busychip wrote:

My Domain Name is once again due for renewal in a few weeks time ...

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The automatic renewal process is reported to run 3 to 2 weeks before expiry.  So there might be no need to panic here.  That said, it has now been picked up by tech support.

[#5]

Hi Matthew. PM sent a week ago but, as of this morning, no sign of domain name being renewed yet.

[#6]

@Busychip - Hiya sorry for the trouble getting this sorted. I don't have the DM to reply to but no trouble. If you could have a look here @ https://www.plus.net/wizard/?p=view_question&id=240634145 > Reply to the ticket to confirm > Let us know on here when you have replied > We'll then get the request passed on. Cheers

[#7]

Hi James. The link in your message doesn't work in taking me to the ticket (Plusnet "Help assistant" now generally dead), but I just received an email sent from Madasafish Support which I'm guessing was sent by yourself.

This email pointed me towards a relevant support ticket (240634145) which has recently been raised on the old Madasafish website. The email also requested that I respond to this ticket by confirming that I want the domain name renewed.

I have now responded to the Madasafish ticket, directly via their website, confirming my request.

Do I need to do anything else at this stage?

Regards - Mike

[#8]

Hi @Busychip  I have now requested your domain to be renewed. This can take up to 72 hours to update.

[#9]

The task to renew the domain is still being worked on so we'll update you again on Friday.

[#10]

Friday is more that 72 hours after today ... for a request raised 4 days ago.

Is there a Nominet SLA obligation on registrars for changing ISPTAGs?

[#11]

Is there a Nominet SLA obligation on registrars for changing ISPTAGs?

Not as such, but from Nominets 'Obligations for all registrars' here https://registrars.nominet.uk/uk-namespace/registrar-agreement/registrar-obligations/

Act promptly on a reasonable request from registrants to makes changes to their domain names

[#12]

Thank you for the update, James.

[#13]

@Busychip - No trouble bye for now.

[#14 · Accepted solution]

Looks like the renewal has now been done. Many thanks for your help, James, Claudia, Matthew, et al. Plusnet comes up with the goods once again!