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Domain Name Renewal - Freenetname / Madasafish

FIXED
colbrad
Rising Star
Posts: 80
Thanks: 10
Registered: ‎17-12-2009

Domain Name Renewal - Freenetname / Madasafish

Hi,
I've had the now regular Plusnet Support email regarding my Freenetname domain renewal. I'd appreciate some assistance in making sure the domain doesn't lapse so I can continue to use my email / website.
Anyone out there who can assist me, please?
Thanks


<<Your domain will expire on 04 September 2024. This is a notification, not a request for payment.
If you would like to renew the registration of your domain/s, give us a call and let us know you'd like to renew.
If your domain expires fully, you'll lose access to any websites or hosted content associated with it, and to any email addresses using it.
Please do not hesitate to get back in touch online at http://contactus.plus.net or by phone on 0800 432 0200 if we can be of
further assistance.>>

5 REPLIES 5
ClaudiaG23
Plusnet Help Team
Plusnet Help Team
Posts: 361
Thanks: 156
Fixes: 25
Registered: ‎02-05-2023

Re: Domain Name Renewal - Freenetname / Madasafish

Fix

Hi @colbrad I can confirm your domain is on an auto renewal so there is no need to do request this.

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team
Townman
Superuser
Superuser
Posts: 23,294
Thanks: 9,783
Fixes: 162
Registered: ‎22-08-2007

Re: Domain Name Renewal - Freenetname / Madasafish

@colbrad 

Is there a reference number on the email please?

It should be something like: 

Email Ref: E10XX

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

colbrad
Rising Star
Posts: 80
Thanks: 10
Registered: ‎17-12-2009

Re: Domain Name Renewal - Freenetname / Madasafish

Hi
the reference is 'Email ref: E0311'

colbrad
Rising Star
Posts: 80
Thanks: 10
Registered: ‎17-12-2009

Re: Domain Name Renewal - Freenetname / Madasafish

Hi
do you not require additional account details to confirm my domain is on an auto renewal?
Colin

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,958
Thanks: 439
Fixes: 99
Registered: ‎22-01-2018

Re: Domain Name Renewal - Freenetname / Madasafish

Not at all, we have them from previous interactions with us. Please get back in touch if you need anything else.  

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team