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Discrimiatory Support System

FIXED
jan
Grafter
Posts: 105
Thanks: 3
Registered: ‎05-02-2013

Discrimiatory Support System

Hello,

 I have medical conditions that make using phone and chat virtually impossible, but it seems you have removed the ticket system, so the only avenue left is the community, but that is no good when the best advice is to raise a fault when there is no way to raise a fault.

 

Can you advise me of how I can contact support via e-mail or contact form please? The only methods that I can use.

 

Thank you,

Jan

6 REPLIES 6
Community Veteran
Posts: 2,286
Thanks: 109
Fixes: 4
Registered: ‎18-02-2013

Re: Discrimiatory Support System

jan
Grafter
Posts: 105
Thanks: 3
Registered: ‎05-02-2013

Re: Discrimiatory Support System

Thank you very much, I have been searching for something like this for hours!

Superuser
Superuser
Posts: 10,049
Thanks: 1,361
Fixes: 73
Registered: ‎06-04-2007

Re: Discrimiatory Support System

Would it help to mention that "Chat" is actually a typed comment and respond service using a pop-up window?

David
jan
Grafter
Posts: 105
Thanks: 3
Registered: ‎05-02-2013

Re: Discrimiatory Support System

no, I understand how the chat works. I have been forced to use it in the past. Today it wouldn't even work despite me turning off script block and add blockers, but in my mind it is still live and I can only type very, very ,very slowly at the moment and that is very painful. but that fault url was perfect.

Plusnet Help Team
Plusnet Help Team
Posts: 16,260
Thanks: 4,990
Fixes: 843
Registered: ‎21-04-2017

Re: Discrimiatory Support System

Hi Jan,

 

First of all a warm welcome to the community forums.

 

Sorry to hear you're unable to use Live Chat or Telephone support.

 

Happy to hear that you've found a way to report an issue to us that suits you best. I believe my colleague Matthew has replied to your other thread, it looks like there's an issue with the line your phone provider needs to look at.

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Highlighted
starfry
Rising Star
Posts: 260
Thanks: 3
Fixes: 1
Registered: ‎14-09-2007

Re: Discrimiatory Support System

Fix

You can try opeining a ticket here.