cancel
Showing results for 
Search instead for 
Did you mean: 

Delay to disconnection required

sheenalaing
Newbie
Posts: 3
Thanks: 2
Registered: ‎23-02-2023

Delay to disconnection required

Connection to new broadband/phone supplier delayed, urgently request Plusnet disconnection also delayed (due 24 Feb) otherwise will have no phone or broadband until 17 March! Have tried phoning Plusnet/twitter but unable to get through to anyone to help
4 REPLIES 4
jab1
Legend
Posts: 16,643
Thanks: 5,244
Fixes: 246
Registered: ‎24-02-2012

Re: Delay to disconnection required

@sheenalaing Welcome to the forums. Have you told PN you are changing providers? If not, then the service should continue until your new provider takes over.

John
sheenalaing
Newbie
Posts: 3
Thanks: 2
Registered: ‎23-02-2023

Re: Delay to disconnection required

Yes PN were advised by new provider, initial switch over date was 24 Feb, received email & letter from PN confirming this date - trying to get through some way to ask PN to delay this ….
jab1
Legend
Posts: 16,643
Thanks: 5,244
Fixes: 246
Registered: ‎24-02-2012

Re: Delay to disconnection required

Ah - then new provider should advise PN of the hold-up - that is the principle behind Gaining Provider Led (GPL) rules.

John
sheenalaing
Newbie
Posts: 3
Thanks: 2
Registered: ‎23-02-2023

Re: Delay to disconnection required

Many thanks for your reply.
Spoke to PN customer service who confirmed they won’t disconnect until sky switch - they have 17 March date for that.