Customer service? Pffftttt!
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Customer service? Pffftttt!
17-12-2018 4:41 PM
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Re: Customer service? Pffftttt!
17-12-2018 4:58 PM
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Hello @4lexlogan,
Welcome to the Forums (although I do wish it was under better circumstances).
Your story is not a nice one to read - I'm extremely sorry for the inconvenience that this must have caused you. Whilst we are unable to prevent Slamming, it does wound like you were not provided with the appropriate assistance and care which this unfortunate situation warranted.
If you were indeed told to "pony-up" then I offer my most sincere apologies, this is not the type of language which our agents are instructed to use on phone calls. There is informal and then there is inappropriate.
I'm finding it somewhat difficult to locate your account so that I can check up on one or two things that may have happened - could you possibly PM me your username?
I'd be more than happy to register this complaint on your behalf and discuss it with you to come to an agreed resolution.
Kind Regards,
MoR
Re: Customer service? Pffftttt!
17-12-2018 6:19 PM
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Hi @4lexlogan
Thanks for your PM - it was very helpful
I'm going the review the information and then i'll be in touch with you - I do not wish to set any false expectations, so I am going to say that it may well be tomorrow that I am able to do this.
Kind Regards,
MoR
Re: Customer service? Pffftttt!
18-12-2018 7:02 PM
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