Customer CGI/MySQL outage - Tuesday 22nd November
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- Customer CGI/MySQL outage - Tuesday 22nd November
Re: Customer CGI/MySQL outage - Tuesday 22nd November
25-11-2011 6:59 PM
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Re: Customer CGI/MySQL outage - Tuesday 22nd November
25-11-2011 7:10 PM
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Steve
Re: Customer CGI/MySQL outage - Tuesday 22nd November
25-11-2011 7:23 PM
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'I go to mysql.plus.net, it goes to the php admin page, I select rumpus, it goes to the login page, I put in my username and password and click Go.
It thinks about it for 5 seconds or so and drops me back at the same login page with some funny characters in the username'
I get this on Firefox 7.0.1 and chrome 15.0.874.121
Re: Customer CGI/MySQL outage - Tuesday 22nd November
25-11-2011 7:41 PM
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Quote from: spraxyt Even after completely shutting down my PC, then turning it on again I'm still unable to login to MySQL through phpMyAdmin. Are the two of us who've posted here (and possibly Gabe from previous page) the only ones affected?
Shouldn't the problem be mentioned in a service status post?
David
Nope there are more I am one as well. poor support from Force9 / Plusnet. why didn't they set up the new server first and run them in tandom then turn off the old one when they were comfidant there were no issues.
Re: Customer CGI/MySQL outage - Tuesday 22nd November
25-11-2011 11:22 PM
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Quote why didn't they set up the new server first and run them in tandom then turn off the old one when they were comfidant there were no issues.
It's not a new server, it's the same server relocated into a different suite at the same datacentre.
Re: Customer CGI/MySQL outage - Tuesday 22nd November
25-11-2011 11:34 PM
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Quote from: Chris
Quote why didn't they set up the new server first and run them in tandom then turn off the old one when they were comfidant there were no issues.
It's not a new server, it's the same server relocated into a different suite at the same datacentre.
What ! it's just a simple move of a server within the same datacentre and its taking this long to resolve these issues. what's going on ?
Re: Customer CGI/MySQL outage - Tuesday 22nd November
25-11-2011 11:43 PM
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Quote from: Gabe
Quote from: BJepson can't do much with MySQL without it.
A GUI alternative.
Download.
Gabe
Cheers Gabe installed that admin program 3 mins to setup and works wonders I now access to my database tables again, no thanks to PLUSNET ...
Re: Customer CGI/MySQL outage - Tuesday 22nd November
26-11-2011 10:31 AM
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They then said that it will be Monday before anyone can do anything. Surely they can reinstall phpMySQL and set it up again without it taking days. This lack of support seems to be almost deliberate, why should physically moving the server break the software? Appache / PHP / MySQL are 'standard' system products installed and used by millions of people, why does F9 / Plusnet have difficulty? I can see no reason for such poor service.
Having given up on anything being resolved this weekend, and as a volunteer supporting a charitable club the weekend is when I get things done, I searched for an alternative, installed it and was running again within 15 mins.
I haven't compared options but sqlbuddy (http://www.sqlbuddy.com/) does the job, is very small footprint (400KB) and requires no setup.
Brian.
Re: Customer CGI/MySQL outage - Tuesday 22nd November
28-11-2011 12:02 PM
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Quote Surely they can reinstall phpMySQL and set it up again without it taking days. This lack of support seems to be almost deliberate, why should physically moving the server break the software? Appache / PHP / MySQL are 'standard' system products installed and used by millions of people, why does F9 / Plusnet have difficulty?
On a shared hosting platform it's a little more difficult than just reinstalling the same again. It's being investigated and will be resolved as soon as we can.
Re: Customer CGI/MySQL outage - Tuesday 22nd November
28-11-2011 1:23 PM
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If so can you try removing any cookies related to mysql.plus.net and trying again? That resolved the issue for me.
Re: Customer CGI/MySQL outage - Tuesday 22nd November
28-11-2011 1:27 PM
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Quote from: Chris Still having problems with mysql.plus.net guys?
Maybe one of my domains is returning incomplete pages from the CGI server I'm not sure if this is a MYSql issue or a PHP server issue. All I know is that on looking at the HTML code all the script is not returned so the pages just hang.
Re: Customer CGI/MySQL outage - Tuesday 22nd November
28-11-2011 2:03 PM
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Quote from: Chris Still having problems with mysql.plus.net guys?
Yup.
Gabe
Re: Customer CGI/MySQL outage - Tuesday 22nd November
28-11-2011 2:47 PM
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IE and Firefox I was straight in. Chrome I had to clear cache and mysql.plus.net cookies before it would let me know.
If you've tried clearing cache/cookies and still can't log in can you try a different browser to see if that lets you in and post in here with the browser you're using and the error you're seeing.
Re: Customer CGI/MySQL outage - Tuesday 22nd November
28-11-2011 3:04 PM
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Which it didn't at 14.03, having cleared cache and cookies.
Well belatedly done.
Gabe
Re: Customer CGI/MySQL outage - Tuesday 22nd November
28-11-2011 3:06 PM
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- Customer CGI/MySQL outage - Tuesday 22nd November