Customer CGI/MySQL outage - Tuesday 22nd November

[#1]

I too, am getting 530 error: FTP to ....force9.co.uk server with normal username and ccgi password
Marku

[#2]

Also getting 530 on cshell.plus.net

[#3]

Me too. And I also cannot log in to the MySQL phpMyAdmin tool.  Don't know if these are related.

[#4]

Just tried and I can't log into MySQL using phpMyAdmin either. However access via ccgi applications works.
David

[#5]

Thanks, I've added your examples to the problem and also updated it to include the problems logging in to mysql phpmyadmin.
problem ID 69257

[#6]

Me too - '530 Login incorrect' using FTP to CCGI.
Tony

[#7]

Thanks Tony,
I've added your details to the problem too.

[#8]

We have no FTP access to ccgi either.
Any idea on how long this will take to resolve?

[#9]

Thanks, added yours too.

Quote

Any idea on how long this will take to resolve?

We can't really give an ETA, will keep you posted though.

[#10]

Can we have the 11am update due on the Service Status?

[#11]

Me to no CGI FTP access or MySql Admin access and I am on a Business account, this is not good.
Plusnet say "Following the recent move of our CGI and MySQL platforms we have been contacted by a small number of customers who are experiencing errors when trying to FTP to the CGI platform."
I wonder just how many they class as being a small number. please add your names here if you are being hit by these issues, maybe we will get a clearer picture of how widespread this is effecting customers.

[#12]

@proman
It's being posted as I type
@Marteknet
We had only been contacted by 5 customers when I posted that message, that is a small number in anyone's book.
The problem is currently being investigated and will be fixed as soon as it possible can.

[#13]

If it helps, I am no longer getting '530 Login incorrect'.
Instead, using WSFTP, I am getting:

220 Force9.Net CGI FTP Server #1 ready
Host type (1): UNIX (standard)
USER myusername
331 Password required for myusername.
PASS (hidden)
230 User myusername logged in.
Host type (I): UNIX (standard)
FEAT
211-Features:
 MDTM
 REST STREAM
 SIZE
211 End
PWD
257 "/" is current directory.
CWD /php/
250 CWD command successful
PWD
257 "/php" is current directory.
TYPE A
200 Type set to A
PORT 192,168,1,71,109,235
200 PORT command successful
LIST -a

At which point it hangs and does not list the contents of the directory.
The same happens if I try to connect via FTP to the root directory of my ccgi webspace.
No problem with HTTP access.
Tony

[#14]

That's happening for me too using FileZilla

Status:	Resolving address of cshell.force9.net
Status:	Connecting to 84.92.1.5:21...
Status:	Connection established, waiting for welcome message...
Response:	220 Force9.Net CGI FTP Server #2 ready
Command:	USER username
Response:	331 Password required for username.
Command:	PASS ********
Response:	230 User username logged in.
Command:	SYST
Response:	215 UNIX Type: L8
Command:	FEAT
Response:	211-Features:
Response:	 MDTM
Response:	 REST STREAM
Response:	 SIZE
Response:	211 End
Status:	Connected
Status:	Retrieving directory listing...
Command:	PWD
Response:	257 "/" is current directory.
Command:	TYPE I
Response:	200 Type set to I
Command:	PASV
Response:	227 Entering Passive Mode (84,92,1,5,192,225).
Command:	LIST
Error:	Connection timed out
Error:	Failed to retrieve directory listing

[#15]

How about now?