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[#1]

Hi @kac11,

I'm sorry to hear that your connection has been dropping frequently and that your router has been getting extremely hot. It does sound like these issues are related.

I've had a look into the options for getting you a new router to try, as this is account specific information I've added this to a ticket on your account which you can view here.

[#2]

Thank you for picking up on this. Appeciated.