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Cooling off period?

betel23
Hooked
Posts: 8
Registered: 21-02-2017

Cooling off period?

From which point does the above start please?

Regards

6 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,376
Thanks: 585
Fixes: 53
Registered: 21-09-2009

Re: Cooling off period?

Browni
Seasoned Champion
Posts: 1,607
Thanks: 457
Fixes: 36
Registered: 02-03-2016

Re: Cooling off period?

With broadband it's the day after the order was placed.
I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: Cooling off period?

Hi there @betel23

 

Just to confirm with a staff response, your 14 day cooling off period starts from the day after you either sign up/create an account with us, or agree to a new contract.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
betel23
Hooked
Posts: 8
Registered: 21-02-2017

Re: Cooling off period?

Have responded to replies.

Thanks'

Community Gaffer
Community Gaffer
Posts: 586
Thanks: 496
Fixes: 14
Registered: 29-09-2011

Re: Cooling off period?

betel23 wrote:

From which point does the above start please?

Regards

 

Whilst the posters above are correct, it is 14 days from the day after you placed the order. I'd also like to ask what it is that's prompting you to think about cancellation and ask if you require any help or support @betel23?

 Jono H
 Plusnet Help Team
betel23
Hooked
Posts: 8
Registered: 21-02-2017

Re: Cooling off period?

All done!!

Thanks' to all..