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Cooling off period?

betel23
Hooked
Posts: 8
Registered: 21-02-2017

Cooling off period?

From which point does the above start please?

Regards

6 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,483
Thanks: 646
Fixes: 58
Registered: 21-09-2009

Re: Cooling off period?

Browni
Aspiring Hero
Posts: 2,178
Thanks: 746
Fixes: 45
Registered: 02-03-2016

Re: Cooling off period?

With broadband it's the day after the order was placed.
I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: Cooling off period?

Hi there @betel23

 

Just to confirm with a staff response, your 14 day cooling off period starts from the day after you either sign up/create an account with us, or agree to a new contract.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
betel23
Hooked
Posts: 8
Registered: 21-02-2017

Re: Cooling off period?

Have responded to replies.

Thanks'

Community Gaffer
Community Gaffer
Posts: 1,412
Thanks: 2,186
Fixes: 37
Registered: 29-09-2011

Re: Cooling off period?

betel23 wrote:

From which point does the above start please?

Regards

 

Whilst the posters above are correct, it is 14 days from the day after you placed the order. I'd also like to ask what it is that's prompting you to think about cancellation and ask if you require any help or support @betel23?

 Jono H
 Plusnet Community Manager
betel23
Hooked
Posts: 8
Registered: 21-02-2017

Re: Cooling off period?

All done!!

Thanks' to all..