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Cooling off period?

betel23
Hooked
Posts: 8
Registered: ‎21-02-2017

Cooling off period?

From which point does the above start please?

Regards

6 REPLIES 6
SpendLessTime
Aspiring Hero
Posts: 2,849
Thanks: 849
Fixes: 82
Registered: ‎21-09-2009

Re: Cooling off period?

Browni
Aspiring Hero
Posts: 2,554
Thanks: 968
Fixes: 52
Registered: ‎02-03-2016

Re: Cooling off period?

With broadband it's the day after the order was placed.
Ex-Plusnetter now living life in the G,fast lane!
Anoush
Plusnet Staff
Plusnet Staff
Posts: 2,227
Thanks: 399
Fixes: 122
Registered: ‎22-08-2015

Re: Cooling off period?

Hi there @betel23

 

Just to confirm with a staff response, your 14 day cooling off period starts from the day after you either sign up/create an account with us, or agree to a new contract.

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
betel23
Hooked
Posts: 8
Registered: ‎21-02-2017

Re: Cooling off period?

Have responded to replies.

Thanks'

JonoH
Community Gaffer
Community Gaffer
Posts: 3,549
Thanks: 5,971
Fixes: 116
Registered: ‎29-09-2011

Re: Cooling off period?

betel23 wrote:

From which point does the above start please?

Regards

 

Whilst the posters above are correct, it is 14 days from the day after you placed the order. I'd also like to ask what it is that's prompting you to think about cancellation and ask if you require any help or support @betel23?

 Jono H
 Plusnet Community Manager
betel23
Hooked
Posts: 8
Registered: ‎21-02-2017

Re: Cooling off period?

All done!!

Thanks' to all..