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Cookies error

Tomtay79
Hooked
Posts: 8
Thanks: 2
Registered: ‎17-07-2017

Cookies error

Every time I attempt to login to my broadband account via my mobile it give me incorrect details entered and not accepting cookies error even though the phone is accepting cookies. The thing that is really worrying me is when I select the back button from the error it logs me in.
Also have plusnet now stopped you from acknowledging your bill and continue browsing?
6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 10,787
Thanks: 3,345
Fixes: 542
Registered: ‎21-04-2017

Re: Cookies error

Sorry to hear you're having issues logging on to your account.

Do you experience this problem across multiple devices and web browsers?

 

Also have plusnet now stopped you from acknowledging your bill and continue browsing?

Not that I'm aware of, but it'll only show up if you're in failed billing.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Moderator
Moderator
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Registered: ‎11-01-2008

Re: Cookies error


Moderators Note


This topic has been moved from Broadband to Everything Else

 


 

Customer / Moderator
If it helped click the thumb

If it fixed it click 'This fixed my problem'

My Broadband Ping - PN-Fibre
Tomtay79
Hooked
Posts: 8
Thanks: 2
Registered: ‎17-07-2017

Re: Cookies error

Hi Gandalf sorry for taking so long to reply.
I only use my phone and ps4 but only the phone for browsing etc.
I'm using samsung pass fingerprint to login and this might be causing the issue.
I'm going to delete all cookies and reset the samsung pass to see if this helps.
Double checking here, is it an email address or username for login?
Plusnet Help Team
Plusnet Help Team
Posts: 448
Thanks: 143
Fixes: 24
Registered: ‎06-08-2018

Re: Cookies error

@Tomtay79,

 

Let us know how to get on. 

 

To login it's just the username (in your router it will be USERNAME@plusdsl.net - or something similar) drop the @and everything after. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
Tomtay79
Hooked
Posts: 8
Thanks: 2
Registered: ‎17-07-2017

Re: Cookies error

All's good now. I think there might of been a typo when it was saved to samsung pass.
Plusnet Help Team
Plusnet Help Team
Posts: 448
Thanks: 143
Fixes: 24
Registered: ‎06-08-2018

Re: Cookies error

@Tomtay79,

 

That's good to hear. Let us know if you have any further problems. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team