Contacting Plusnet by email or contact form?

[#1]

Hi,
I have a query about an imminent move of home and possibly an upgrade but I'd rather contact Plusnet by email or contact form as there are a few points I'd like answered and I'd like the reply in writing.
Is there a way of doing this?
I don't use chat and I'd rather not phone about it.
Thanks in advance.
Andy.

[#2 · Accepted solution]

Hi Andy,

I'm afraid, the best way to get advice on your query would be to speak with our Customer Options team on the phone. They will be able to provide you with the information you require. You can contact them on: 0800 013 2632 and their opening hours are as follows:

Monday to Friday: 8:00am to 8:00pm     
Saturday: 9:00am to 7:00pm     
Sunday: 9:00am to 6:00pm

If you have any trouble getting through to them, then we can always arrange a call back for you. If you could just drop a private message with your contact details, we can have someone from the relevant team call you back.

Thank you,

Aisha

[#3]

Thanks for the reply.
I've messaged you.

[#4]

Thanks Andy, my colleague will reply shortly.