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Contacting OpenReach

Posts: 3,249
Thanks: 1,027
Fixes: 48
Registered: ‎28-02-2017

Contacting OpenReach

I have a neighbour who be be moving later this year to another property. Like me, she's currently on the FTTP Trial with PlusNet but will loose this when she moves.


The new address has FTTC but has a "Waiting List" message on the Checker.


I've sure I've previously seen an OR form you could submit to ask about cabinet capacity plans / upgrades but I can't find anything that appears suitable for this query on OpenReach. Given the cabinet has already had extra capacity added it could well be there is no more space available for additional DSL cards.


Anyone have any ideas?



Community Gaffer
Community Gaffer
Posts: 26,573
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: Contacting OpenReach

Hi @bmc

The form I believe you're looking for is Here. Smiley

Let me know what they say and if you need any further help.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi