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Compensation

spies
Hooked
Posts: 6
Registered: ‎13-10-2018

Compensation

Can anyone tell me if i am intiteled for Compensation its taken over two years to fix my fibre broadband and lost over 30 afternoons of work waitng in for engineers or is there a department i can contact its not 100% but its 90% better than it was.

3 REPLIES 3
spraxyt
Superuser
Superuser
Posts: 10,063
Thanks: 1,369
Fixes: 75
Registered: ‎06-04-2007

Re: Compensation

In the footer of this page there is a link to Complaints Code of Practice which explains how to raise a complaint. If you choose to call in you might find selecting "thinking of leaving" directs to the right people.

David
OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: Compensation

Hi @spies,

 

Thanks for your post.

 

At first I was unable to locate notes in relation to this issue - luckily I've now picked them up and so edited my initial response.

 

I'll send you a ticket shortly with further information.

TeamGB
Dabbler
Posts: 18
Thanks: 5
Registered: ‎29-10-2018

Re: Compensation

Spies,

Good luck on this, it seems like you have had and even worse time than me. Is it a refund of service payments you are after or compensation for the costs incurred and time it has taken?

 

I have tried for costs on three months of no service and they have declined so taken it to ombudsman.

 

Good luck