Changed PHP version, now I get Internal Server 500 errors
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02-06-2021 6:55 PM - edited 02-06-2021 7:11 PM
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I was getting notifications from Wordpress that my version of PHP was insecure so I went on to the plusnet hosting console and raised the PHP version to 7.4 in PHP manager. I now get 500 Internal server error message on the web site. A similar problem to this post. https://community.plus.net/t5/Everything-else/CCGI-Webspace-PHP-version/td-p/1714422
I've tried reverting the php version back to 7.2 but get the same error. I now cannot access my WP Dashboard. I wish to migrate the website to another host but I cannot do this without access to the WP Dashboard.
Please Help!
Fixed! Go to the fix.
Re: Changed PHP version, now I get Internal Server 500 errors
02-06-2021 7:32 PM
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Also, I cannot see an phpMyAdmin option in Plusnet Hosting anymore. Can somebody advise where it is?
Re: Changed PHP version, now I get Internal Server 500 errors
02-06-2021 9:00 PM
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Looks like there’s a more recent topic on this. Do the steps here https://community.plus.net/t5/Everything-else/Can-t-find-PHPmyAdmin-on-hosting-plus-net-and-database... help?
Re: Changed PHP version, now I get Internal Server 500 errors
03-06-2021 8:43 AM - edited 03-06-2021 8:45 AM
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HI Thrall that will come in very handy, however I cannot run adminer while I'm still getting 500 Internal Server errors everywhere on my ccgi space ( http://ccgi.cookuk.plus.com/ ) . I need to get the php version problem sorted first and I'm at a total loss.
If someone can just get it working in some capacity, then I can get on with migrating the site away from there. (I learned the hard way by not backing up before updating PHP).
Re: Changed PHP version, now I get Internal Server 500 errors
03-06-2021 8:56 AM
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Hi @Vega I'm sorry to see you're having issues accessing your webspace. I've raised this to our NetOps team for further investigation and I'll provide an update within the next 3 working days as soon as I know more.
Re: Changed PHP version, now I get Internal Server 500 errors
03-06-2021 5:40 PM
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There should be something in a log somewhere - not sure where PN php installs log their PHP errors to.
08-06-2021 2:39 PM
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Hi @Vega
I raised a ticket with Hostopia and they've identified the problem was with the .htaccess file in the root directory so they've disabled it and now the PHP should be working correctly.
They've recommended that you'd need to rewrite the code to support the new version of PHP.
In the meantime this should be sorted so you can grab the webspace data and move to another host.
Let me know if there are further issues though.
Re: Changed PHP version, now I get Internal Server 500 errors
08-06-2021 7:22 PM
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Great thanks Gandalf. I have access to my WP Dashboards again. Now I can get on with Migrating.
Re: Changed PHP version, now I get Internal Server 500 errors
09-06-2021 8:02 AM
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Sounds good, no problem @Vega
Let me know if there's anything else you'd need help with.
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