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Change to Norton....Free for 2 years or not?

lilacmoon
Hooked
Posts: 8
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Registered: ‎07-12-2016

Change to Norton....Free for 2 years or not?

Today I got a letter from Plusnet saying they were switching to Norton Security....

"...And the great news is as a Plusnet broadband customer you'll get anti-virus protection from Norton free of charge for the next 2 years and after that Norton will be in touch..."

However, when I went onto my account to activate the product, it says it is free for 3 months then £2 a month.

I phoned Plusnet to query this and the person I spoke to insists that, on the package I'm on, it's only free for 3 months, not 2 years.  Would you challenge it?  I have it in writing, so do I have a case?

5 REPLIES 5
pjmarsh
Superuser
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Registered: ‎06-04-2007

Re: Change to Norton....Free for 2 years or not?

What package are you on?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

lilacmoon
Hooked
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Registered: ‎07-12-2016

Re: Change to Norton....Free for 2 years or not?

Unlimited fibre including line rental.

dvorak
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Re: Change to Norton....Free for 2 years or not?

It's only two years free trial on fibre extra and above.
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pjmarsh
Superuser
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Registered: ‎06-04-2007

Re: Change to Norton....Free for 2 years or not?

Ah.  I was afraid you were going to say that!  I'm not sure on that one.  Hopefully someone else can advise.  I'm certain it is 2 years on Unlimited Fibre Extra, though not sure on Unlimited Fibre.

Edit: Thanks @dvorak got there first, with more info!

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

lilacmoon
Hooked
Posts: 8
Thanks: 1
Registered: ‎07-12-2016

Re: Change to Norton....Free for 2 years or not?

Ah OK, thanks for the info.