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Ccgi webspace - can't log in

FIXED
madgav
Grafter
Posts: 46
Thanks: 42
Registered: ‎26-09-2016

Ccgi webspace - can't log in

Hi

I'm trying to access my ccgi webspace for the first time in a long time and the password won't work with either Filezilla or hosting.plus.net

I'm absolutely sure that the password was the same as my plusnet login. But it's not working.

I tried the password reset on hosting.plus.net, but three attempts later and the password reset email hasn't arrived in any of my mailboxes.

Wonder if any of the support guys could reset this for me? I'm trying to back up everything prior to (hopefully) getting FTTP upgrade tomorrow.

Thanks

Gavin.

 

16 REPLIES 16
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,853
Thanks: 4,923
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Registered: ‎04-04-2007

Re: Ccgi webspace - can't log in

What username are you entering during the password reset process?

It needs to be in the same format as the CGI HTTP address, e.g. 'ccgi.<username>.plus.com'.

Also of note is that the FTP password is separate to the hosting.plus.net login so if you have forgotten that too, then you may need to change it once logged into the Control panel.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

madgav
Grafter
Posts: 46
Thanks: 42
Registered: ‎26-09-2016

Re: Ccgi webspace - can't log in

Thanks Bob, yes I've been using the username in that format.

I didn't know the two passwords were separate, looks like both may need reset!

Thanks

Gavin.

 

bobpullen
Community Gaffer
Community Gaffer
Posts: 16,853
Thanks: 4,923
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Registered: ‎04-04-2007

Re: Ccgi webspace - can't log in

I've triggered a Hosting Portal password reset from the back-end system. It's seemingly been sent to the email address associated with your Plusnet account. Let me know if you don't receive it and I'll think of another method.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

madgav
Grafter
Posts: 46
Thanks: 42
Registered: ‎26-09-2016

Re: Ccgi webspace - can't log in

Thanks Bob, I haven't received the email though. I'll PM you another email address.

 

bobpullen
Community Gaffer
Community Gaffer
Posts: 16,853
Thanks: 4,923
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Registered: ‎04-04-2007

Re: Ccgi webspace - can't log in

Fix

Have taken a different approach and dropped you another PM. let me know how you get on.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

madgav
Grafter
Posts: 46
Thanks: 42
Registered: ‎26-09-2016

Re: Ccgi webspace - can't log in

Hi Bob

Thanks for that, just to confirm I now have access to both the control panel and FTP, and have changed the passwords on both.

Many thanks again for your help 👍

Regards

Gavin.

Real_Grizzly
Dabbler
Posts: 10
Thanks: 5
Registered: ‎07-02-2023

Re: Ccgi webspace - can't log in

Since Sep 2022I I also have this problem, although I have had and used my CCGI space for about 17 years, I hadn't updated for a while but when I tried I could not login (via ftp client) I phoned many times but was told no-one could help me, or to wait for a password reset link to come, when I mentioned I had tried that with no result I was again told that no-one could help "Until" I had the reset link (catch 22)

 

Please help as I really need to update my site

bobpullen
Community Gaffer
Community Gaffer
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Registered: ‎04-04-2007

Re: Ccgi webspace - can't log in

@Real_Grizzly - what username are you entering in the password reset field at https://hosting.plus.net? It typically needs to be in the format ccgi.<username>.plus.com

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Real_Grizzly
Dabbler
Posts: 10
Thanks: 5
Registered: ‎07-02-2023

Ccgi webspace - can't log in

Since Sep 2022 I have not been able to upload content to my CCGI space, I have phoned support many times with no help, I tried the password reset option (even though I know it was correct) but not no post / link, support (via phone) claimed that unless I had that link they could not help, (catch 22) I not getting the link post (a problem) but they cant help with that until I do

Please someone help

 

Real_Grizzly
Dabbler
Posts: 10
Thanks: 5
Registered: ‎07-02-2023

Re: Ccgi webspace - can't log in

I used ccgi.grizzlyadams.plus.com as user name

bobpullen
Community Gaffer
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Registered: ‎04-04-2007

Re: Ccgi webspace - can't log in

Thanks. I think I see what's going wrong with the system-generated reset emails.

I've just dropped an email to the contact address on your account. Hopefully it helps.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Real_Grizzly
Dabbler
Posts: 10
Thanks: 5
Registered: ‎07-02-2023

Re: Ccgi webspace - can't log in

I did get that, where would I find FTP Manager? I tried via the CGI Space icon but that only sent me to

 

https://hosting.plus.net/portal/

 

where I cannot login

 

Sorry if I'm just having a senior moment maybe a link would help

bobpullen
Community Gaffer
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Registered: ‎04-04-2007

Re: Ccgi webspace - can't log in

@Real_Grizzly - the details I emailed to you will allow you to log into the the control panel at https://hosting.plus.net

The FTP Manager is found by navigating through that site once logged in.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Real_Grizzly
Dabbler
Posts: 10
Thanks: 5
Registered: ‎07-02-2023

Re: Ccgi webspace - can't log in

But I cannot log in to https://hosting.plus.net that is the problem it reports

Incorrect username or password.

an dso far (since Sep 2022) I don't had any post with a reset link, but I have just tried that again