Cant log in to upload to webspace
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Cant log in to upload to webspace
17-05-2008 8:49 PM
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Re: Cant log in to upload to webspace
17-05-2008 11:56 PM
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What error do you get using the login name as the portal?
Re: Cant log in to upload to webspace
18-05-2008 11:46 AM
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Can I jump in please, Greyhound is a little confused. I am Greyhounds neighbour also with Plus Net.
We checked on the website settings and they are exactly as I log in but of course with her user name and password.
The settings used as follows are ftp.plus.net
htdocs
username
password
I used the exact same settings as my own account with Greyhounds specific log in information.
I've tried Dreamweaver (which I use for my own uploading) and SmartFTP to upload.
With Dreamweaver this is the message that comes back:
An FTP error occured - cannot make connection to host. Your login or password is incorrect. Please check your connection settings.
By login name as the portal do you mean if Greyhounds Plus Net web address is typed? If so it says nothing has as yet been uploaded to this webpage (or words to that effect).
I'm rubbish at trying to explain, sorry.
Thank you for your time.
Re: Cant log in to upload to webspace
18-05-2008 1:17 PM
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Your Portal Login information is what you use to login to on www.plus.net.
For example -
Username: david01
Password: cheese
The login for FTP will be exactly the same as what ever it may be for both of you.
Hope that helps.
Jim,
Re: Cant log in to upload to webspace
18-05-2008 2:50 PM
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Yes that's what Greyhound and I have been doing, no trouble logging in to the member centre but it's another matter trying to log in to upload stuff to cyberspace, it just doesn't want to know.
Thank You.
Re: Cant log in to upload to webspace
19-05-2008 2:44 AM
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Try the alternative host: ftp2.plus.net
Try the ftp-program with active transfer switched on (not passive).
Tutorials:
http://usertools.plus.net/tutorials/id/31
http://portal.plus.net/support/webspace/uploading_files.shtml
Did you browse to your webspace, PlusNet puts a standard file there, can you see that at http://www.yourplusnetusername.plus.com ? If it is not there, then your webspace is not there.
In case all fails, I would suggest to raise a ticket with PlusNet Customer Services.
Re: Cant log in to upload to webspace
19-05-2008 9:22 AM
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Re: Cant log in to upload to webspace
19-05-2008 11:18 AM
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Re: Cant log in to upload to webspace
20-05-2008 9:50 AM
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Many thanks to all who helped.
Re: Cant log in to upload to webspace
20-05-2008 6:24 PM
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Greyhound.
Re: Cant log in to upload to webspace
11-06-2008 4:15 PM
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Will be phoning CSD when I get home and see if they can help me, need to get some pages loaded ASAP.
Thanks.
Re: Cant log in to upload to webspace
11-06-2008 4:18 PM
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Re: Cant log in to upload to webspace
11-06-2008 4:24 PM
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Re: Cant log in to upload to webspace
11-06-2008 5:27 PM
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Re: Cant log in to upload to webspace
11-06-2008 10:21 PM
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Many thanks in advance
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