Cant access homepage server via ftp - Getting error 530
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Cant access homepage server via ftp - Getting error 530
29-06-2018 7:23 PM
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I can't get into the home page servers via ftp - keeps telling me incorrect password. I am fairly sure the password is correct as I can get into the squirrel mail system.
I tried raising a ticket but unfortunately it was more than the level 1 help desk could cope with
Any ideas on how to get it fixed?
TIA Paul
Re: Cant access homepage server via ftp - Getting error 530
29-06-2018 7:35 PM
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When you say home page servers are you trying to log into the Plusnet Member Centre? If so the password is the same as is entered on the router.
I am confused (probably because I do not use Plusnet for my emails) but I was not aware that you could get into the Plusnet mail system without going through the Member Centre.
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Re: Cant access homepage server via ftp - Getting error 530
29-06-2018 7:59 PM
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Thanks for the response, however I can get into the member centre. Its the personal website service as per the following link
https://www.plus.net/help/broadband/about-your-plusnet-webspace/
that I can't access
Re: Cant access homepage server via ftp - Getting error 530
29-06-2018 8:11 PM
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Personal accounts don't come with any webspace these days as explained in your link, so are you a business customer? If so you might get a better response on the Business board.
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Re: Cant access homepage server via ftp - Getting error 530
29-06-2018 9:37 PM
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@paulb1 How long is it since you last logged into your webspace? Have you changed your account password since then? Wondering if your homepages password hasn't updated.
Re: Cant access homepage server via ftp - Getting error 530
30-06-2018 1:17 PM
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Hi @paulb1,
I'm sorry to hear that you're experiencing difficulties logging into your webspace. The username and password should be the same as the ones that you use to login to the member centre. If it won't accept these details on the webspace login page, I'd recommend that you reset your password via the link here and then try again.
Please let us know if this problem persists and we'll get this investigated further for you.
Re: Cant access homepage server via ftp - Getting error 530
08-07-2018 6:53 PM
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Emily,
I have tried the password reset as a way of curing this. No luck, still can't login.
Any thoughts?
Re: Cant access homepage server via ftp - Getting error 530
09-07-2018 8:27 AM
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One for @bobpullen
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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