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Cant Connect to my website via FTP program

cressa
Grafter
Posts: 33
Registered: ‎13-01-2008

Cant Connect to my website via FTP program


I seem to be unable to set up an FTP connection to my webspace (using FireFTP)
To connect I do the following :
I set (FireFTP) or (IE7) to point at ftp.plus.net
use my username : jonjoyce
and then my password for the main Plus-net site.
I am getting an login incorrect error - unable to make a connection.
Is there a problem with my webspace or am I connecting incorrectly
Thanks
Embarrassed
12 REPLIES 12
shutter
Community Veteran
Posts: 20,770
Thanks: 3,155
Fixes: 47
Registered: ‎06-11-2007

Re: Cant Connect to my website via FTP program

How long has your webspace been active?
cressa
Grafter
Posts: 33
Registered: ‎13-01-2008

Re: Cant Connect to my website via FTP program

Since 10 Jan this year
Been having problems connecting since then , but been trying to work out if the problem is on my side !
MikeWhitehead
Grafter
Posts: 748
Registered: ‎19-08-2007

Re: Cant Connect to my website via FTP program

If you direct Internet Explorer 7 to your FTP space via: ftp://yourusername:yourpassword@ftp.plus.net (if you are using simple HTML) or ftp://yourusername:yourpassword@ccgi.jonjoyce.plus.com (if you use the CCGI servers), what exact error message are you given? The exact error will help resolve the issue.
cressa
Grafter
Posts: 33
Registered: ‎13-01-2008

Re: Cant Connect to my website via FTP program

That brings up the IE log on box for me to enter my user name and password.
I enter the details and the box then reappears with the details blanked out , i don't receive an error message at all .
MikeWhitehead
Grafter
Posts: 748
Registered: ‎19-08-2007

Re: Cant Connect to my website via FTP program

Then it is an authentication issue, more than likely a mis-spelled password. If you are sure you are typing it correctly (the same password used in your modem/router configuration to connect to your PlusNet service), then try resetting your password and using that one. I've not been around for a while, so I don't know of any known issues with connecting to webspace.
cressa
Grafter
Posts: 33
Registered: ‎13-01-2008

Re: Cant Connect to my website via FTP program

Ok cheers , Ill give that a try
It just seems a bit bizzare that my broadband and email etc.. are all OK with the same password
Embarrassed
cressa
Grafter
Posts: 33
Registered: ‎13-01-2008

Re: Cant Connect to my website via FTP program

Erm, no i have never changed my password since i joined, so by rights my password for FTP should be the same ?
Im struggling to find out what im doing wrong to be honest !
MikeWhitehead
Grafter
Posts: 748
Registered: ‎19-08-2007

Re: Cant Connect to my website via FTP program

The method I told you makes a simple connection to the FTP server using the username and password provided in the address. If it gives another log-in box, then there is an authentication issue. Make sure you aren't including your full username (e.g. joebloggs@plusdsl.net, use only joebloggs) and remember that your log-in credentials are case-sensitive.
cressa
Grafter
Posts: 33
Registered: ‎13-01-2008

Re: Cant Connect to my website via FTP program

Im pretty positive im getting the password correct as i use it to access the PlusNet website etc,
So I should change my password and maybe try again ?
Is this something worth raising as a fault ?
Cheers
Undecided
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Cant Connect to my website via FTP program

You havnt by any chance uploaded a lot of info to your site, because recently if you overloaded your web space they shut you off
Chris
Legend
Posts: 17,724
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Cant Connect to my website via FTP program

Can log in without problems now, I can see one of my colleagues replied to the ticket on your account and refreshed the webspace component. Let us know if you have any problems.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
cressa
Grafter
Posts: 33
Registered: ‎13-01-2008

Re: Cant Connect to my website via FTP program

Everything working fine now ! - Glad it needed a reset and wasn't something i was doing
Thanks for everyone's help  Grin