Cannot view my own website on plusnet

[#1]

I am a silver-haired novice who is tearing his hair out with a problem that nobody I have spoken to seems able to resolve. I recently transferrred an expired domain name with the previous owner's agreement (using Nominet) from one.com to 123REG. That cost £10 +VAT. I then renewed the domain name for one year paying the annual renewal fee to 123REG. I had built a website with WIX which WIX host. Next I then changed the nameservers to WIX nameservers and received an email to say that had been successful and that my published website would go live on the internet within 48 hours. Days passed and I could not reach my website on either my desktop PC running Windows 10, my Samsung android tablet or my Lenovo smartphone. I spoke to 123REG and WIX - and both told me that my website was live and working with no issues! I asked arious friends to try and access my website www.stonyfieldcottage.co.uk from their location and almost all could access my website including one friend in Australia. The only person who couldn't was in Illinois USA although that person said ashe could access the website on her cell phone if using mobile data but not her home wi-fi. I tried my own mobile smartphone and likewise I can get my website using mobile data but not if trying to connect via my plusnet wi-fi. I took all my devices to my daughter's house half a mile from here. Her ISP is Virgin Media and I was able to get my website on all my devices using my daughter's Virgin Media wi-fi connection. My next door neighbour here in Nottingham is on Plus net and has the same model router as myself. I tried getting  my website on my neighbour's laptop PC but I get the same message I get at home namely Hmmm! Can't reach this page. All off this seems to point to the issue being with Plusnet or their router as Plusnet or their router seems to be blocking access to this one site. How this can be is beyond my understanding. The only other thing to say that might be relevant is that back in early July before the domain name was transferred and before the previous owner's subscription expired I could view the previous owner's website hosted by one.com and which was linked to the domain name.  

[#2]

Moderators Note

This topic has been moved from Fibre to Everything Else

[#3]

I've tried 4 connections PN, Voda and 2 VPN connections.

It's only worked on Voda - seems there's a DNS propagation issue.

[#4]

Not working on my Zen connection.

[#5]

Thank you for giving this your attention but, sadly, already you have lost me. You say the website can be reached on VODA - I presume that's vodaphone ? - which is a mobile network. As I said, I can access the website on my own smartphone which is with 1p (part of EE). PN, I assume is short-hand for plusnet. As I said I cannot reach the website on my own or my neighbour's plusnet set-up - either on wi-fi or ethernet connection. I do't know anything about VPN- virtual private networks. 

You say there seems to be a domain propagation issue. What does that mean? Who is responsible for resolving the issue - Plusnet, WIX or 123 Reg and how do I go about putting wheels in motion to resolve the issue?

[#6]

Probably just patience.
I don’t use the PN DNS servers - where browsers get the IP address from.

Can take up to 48 hours to propagate

[#7]

Seems to work fine on Sky - at my daughters at the moment..

[#8]

The website has been published to the domain www.stonyfieldcottage.co.uk for over a week and the problem persists.

[#9]

 @cailean   I just tried that link on my mobile (iphone) and got the message that Safari couldn't open the link.

So I turned off PlusNet wifi on the mobile (service to which is provided by Three).

Refreshed the page.

"Stonyfield Self-catering Holiday Cottage", it said.

I'm no techie (token non-techie SuperUser) but to me it does look as if it could (somehow) be a PlusNet wifi issue.

However if indeed it's DNS-related (as per posts above) then it could clear (maybe).

Give me a shout if it's not visible by Monday and I'll escalate it then if need be.

.

[#10]

However if indeed it's DNS-related (as per posts above) then it could clear (maybe).

It does seem to be a DNS issue. Nslookup fails using both OpenDNS and Google DNS servers.

[#11]

Hi Penny, The WIX website has been pulished to this URL www.stonyfieldcottage.co.uk since 23rd July . Whilst it seems to be reachable by most smartphone owners using mobile data to access the internet, my website is inaccessible on any device which is connected to the internet through some ISPs including my own ISP which is Plusnet. My next door neighbour here in Nottingham and my daughter in Cumbria - both with Plusnet - are unable to access my website. Obviously, it defeats the whole purpose of the world wide web if significant numbers of people cannot access the website for some mysterious reason. 

[#12]

The issue isn’t Plusnet solely- as has been stated there are issues with the lookup for google and opendns as well as another isp zen.
You need to talk to wix at this point

[#13]

I found two different IP addresses related to the domain, one for www.stonyfieldcottage.co.uk and another for stonyfieldcottage.co.uk  when attempting to connect directly by IP address both went to Wix but would not allow access to the site. I think the problem lies with Wix and not Plusnet.

[#14]

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@Browni wrote:
Not working on my Zen connection.

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Now that odd because I can get it on my Zen connection…..FTTC……In Lancashire

[#15]

As others have said, this really does look like just a DNS issue rather than something more specific to PN.

https://www.whatsmydns.net/#A/www.stonyfieldcottage.co.uk 

Hmmmmm,I reckon popping down to OZ, NZ or some other nice place just to see if it really is working there would be a good idea !  Sure beats the h*ll out of  "... have you tried turning it off and on again ? " doesn't it 

There's no real way of knowing whether the results apparently being provided by lookups vaious are old and out-of-date info that is still being cached way beyond it's TTL etc or shiny new info that is still propogating (albeit ridiculously slowly) or just complete rubbish, unless ...