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Cannot unload files to my Freenetname Webspace

MalcolmW1
Newbie
Posts: 1
Registered: ‎28-02-2022

Cannot unload files to my Freenetname Webspace

Three months ago I tried to upload new files to my webspace put it did not change the website.  Over the years I have used the webspace continually and I fear I may have used up my allocation of 100mb.  I contacted Support who passed my enquiry to the NetOps team but i have not heard anything since.

If this is the case, what can I do to restore access to my website?

Any advice / assistance would be gratefully received.

2 REPLIES 2
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,872
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Cannot unload files to my Freenetname Webspace

Hi there Malcolm, I'm sorry that you didn't hear back from us about the escalation to netops for this. Please leave it with me and I'll pick it up with that team directly tomorrow for you and get back to you with an update.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,872
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Cannot unload files to my Freenetname Webspace

Hi there, just getting back to you as promised, I've spoken with a member of netops and we've found a couple of issues that's preventing the site updates from showing, I've added all that to a support ticket on your account which you can check here: https://www.plus.net/wizard/?p=view_question&id=222460861

 

Please get back to me if there's anything else we can help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team