Cannot transfer in a domain

[#1]

Hi,
I am trying to transfer in a domain but whenever I fill in the form, I get the message:
There's a problem with your details
Please enter a name or company name as the registrant
However, there is no field to put in registrant name!!  I have tried filling in all the fields but keep getting this error.
I logged this with PN support yesterday morning but no reply as yet, so thought I would try here to see if anyone knows anything that might help.
Amanda

[#2]

Is the domain a business domain or an individual domain.
Did you select the appropriate type from the drop-down?

[#3]

It's an org.uk.  I tried Individual and UK Charity - neither worked.  It looks like its asking for a field to be filled in that doesn't exist - there is no "registrant" field.

[#4]

Does this domain already exist? i.e. is the registering agent a different company? If you're wanting to transfer the domain in for hosting only then the online forms won't work as they're only really designed to deal with full transfers or new registrations.

[#5]

Hi,
Yes, it already exists and yes I want a full transfer in.
Amanda

[#6]

Are you aware of the very high cost to renew domains through plusnet. in your case it's £52.88 for 2 years.
It is far cheaper to keep the registration where it is (or move it to one of the many cheaper domain registration companies - I use www.daily.co.uk) and just arrange hosting on your account. For example, daily charge £2.95/year + VAT = £7.08 for 2 years.

[#7]

Thanks for the tip - I am on Premier option 1 so I can host up to 5 domains for free.

[#8]

With a 250MB total size limit

[#9]

OK, so it turns out the form has been "turned off" and you now have to raise aticket to transfer in.  This is progress but currently having a nightmare getting PN to update the DNS!!
Amanda

[#10]

Hi there,
I've just checked your account and there's three domains hosted there; whois lookups on all three are showing our nameservers as well so it all looks good from this end. Is there another domain you're needing moved over at the moment?

[#11]

Hi Matt,
Many thanks - it all finally got resolved this afternoon.  Something about automatic updates/changes not happening for some reason.
Amanda

[#12]

<sigh>Now the email is being bounced on the newly transferred domain. </sigh>
This should be going through OK now to my catch-all surely?
This is the error:
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
  amanda@nctplymouthandwestdevon.org.uk
    SMTP error from remote mail server after RCPT TO:<amanda@nctplymouthandwestdevon.org.uk>:
    host mx-ironport.core.plus.net [84.92.1.97]: 550 #5.1.0 Address rejected amanda@nctplymouthandwestdevon.org.uk

[#13]

Quote from: mooer

Thanks for the tip - I am on Premier option 1 so I can host up to 5 domains for free.

My understanding is that while hosting of up to 5 domains is free, only one of the five will get free registration renewal and that you will have to pay the very expensive Plusnet charge for renewal of the others.
You need to take note of Peter's advice in reply #5

[#14]

Hi mooer,
I suspect the email was down to DNS updating, has that sorted itself out now?

[#15]

<sigh>No, it is ongoing... sadly I am not convinced it will be resolved and I may have to transfer out again...
Amanda