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Cannot log in via FTP

FIXED
rockposer
Grafter
Posts: 39
Thanks: 4
Fixes: 1
Registered: ‎31-07-2007

Cannot log in via FTP

Hi,

 

I cannot log into ftp.plus.net, it's not accepting my username & password

5 REPLIES 5
JOLO
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 76
Registered: ‎06-08-2018

Re: Cannot log in via FTP

@rockposer,

 

I've had a look at your account and as you have a CGI service active you'd log in to ccgi.ACCOUNTUSERNAME.plus.com.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
rockposer
Grafter
Posts: 39
Thanks: 4
Fixes: 1
Registered: ‎31-07-2007

Re: Cannot log in via FTP

I de-selected CGI as I don't require it.

EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 1,965
Thanks: 341
Fixes: 111
Registered: ‎26-03-2018

Re: Cannot log in via FTP

Fix

Hi @rockposer,

 

Thank you for confirming that. I'm sorry that you're currently unable to log in via FTP and for any  inconvenience that this is causing you.

 

I've checked your account and haven't been able to determine what's causing this problem, so I have refreshed the domain component on your account this. If it still won't allow you to log in, please get back in touch on here and let us know what error message you're seeing when you try to log in.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
rockposer
Grafter
Posts: 39
Thanks: 4
Fixes: 1
Registered: ‎31-07-2007

Re: Cannot log in via FTP

Hi EmilyD,

 

What you did fixed the very issue I was trying to log in via FTP to see what the problem was.

 

Thanks

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,199
Thanks: 467
Fixes: 127
Registered: ‎27-04-2007

Re: Cannot log in via FTP

OK, we're glad to see that and cheers for letting us know. 

 

Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team