Cannot get directory listings fro the FTP server
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Cannot get directory listings fro the FTP server
18-02-2008 8:07 AM
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This fault is similar to the ccgi one a few months ago.
ccgi server is working.
[07:54:12] Error: Unable to connect!
[07:54:12] Error: Interrupted by user!
[07:54:13] Status: Connecting to ftp.plus.net ...
[07:54:13] Status: Connected with ftp.plus.net. Waiting for welcome message...
[07:54:13] Response: 220-PLEASE NOTE: If you have a non-subscription account you
[07:54:13] Response: 220-will only be able to login to this ftp server if you are
[07:54:13] Response: 220-dialled into our network.
[07:54:13] Response: 220-
[07:54:13] Response: 220-A Maximum of 4 concurrent connections are allowed to this
[07:54:13] Response: 220-server, each session is limited to 64KB/s downloads and
[07:54:13] Response: 220-32KB/s uploads.
[07:54:13] Response: 220 Plus.Net FTP Server #4 ready
[07:54:13] Command: USER dougrice
[07:54:13] Response: 331 Password required for dougrice.
[07:54:13] Command: PASS ********
[07:54:13] Response: 230 User dougrice logged in.
[07:54:13] Command: SYST
[07:54:13] Response: 215 UNIX Type: L8
[07:54:13] Command: FEAT
[07:54:13] Response: 211-Features:
[07:54:13] Response: MDTM
[07:54:13] Response: REST STREAM
[07:54:13] Response: SIZE
[07:54:13] Response: 211 End
[07:54:13] Status: Connected
[07:54:13] Status: Retrieving directory listing...
[07:54:13] Command: PWD
[07:54:14] Response: 257 "/" is current directory.
[07:54:14] Command: TYPE A
[07:54:14] Response: 200 Type set to A
[07:54:14] Command: PASV
It hangs at this point.
Doug
Re: Cannot get directory listings fro the FTP server
18-02-2008 8:27 AM
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Does a dos FTP connection do the same, what about other email clients.
Have you tried with any software firewalls disabled?
Have you tried a router & PC reboot?
Re: Cannot get directory listings fro the FTP server
18-02-2008 8:46 AM
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Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Cannot get directory listings fro the FTP server
18-02-2008 9:10 AM
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Re: Cannot get directory listings fro the FTP server
18-02-2008 9:08 PM
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I cannot SFTP
I have tried Passive and Active.
Here is the wireshark trace up to the PASV where we see a retransmission error every time:
No. Time Source Destination Protocol Info
192 195.510900 212.159.9.131 192.168.7.3 FTP Response: 200 Type set to A
Frame 192 (73 bytes on wire, 73 bytes captured)
Ethernet II, Src: Turbonet_c6:6d:a9 (00:30:eb:c6:6d:a9), Dst: Msi_a5:f9:9e (00:16:17:a5:f9:9e)
Internet Protocol, Src: 212.159.9.131 (212.159.9.131), Dst: 192.168.7.3 (192.168.7.3)
Transmission Control Protocol, Src Port: ftp (21), Dst Port: 1095 (1095), Seq: 510, Ack: 56, Len: 19
File Transfer Protocol (FTP)
200 Type set to A\r\n
Response code: Command okay (200)
Response arg: Type set to A
No. Time Source Destination Protocol Info
193 195.511746 192.168.7.3 212.159.9.131 FTP Request: PASV
Frame 193 (60 bytes on wire, 60 bytes captured)
Ethernet II, Src: Msi_a5:f9:9e (00:16:17:a5:f9:9e), Dst: Turbonet_c6:6d:a9 (00:30:eb:c6:6d:a9)
Internet Protocol, Src: 192.168.7.3 (192.168.7.3), Dst: 212.159.9.131 (212.159.9.131)
Transmission Control Protocol, Src Port: 1095 (1095), Dst Port: ftp (21), Seq: 56, Ack: 529, Len: 6
File Transfer Protocol (FTP)
PASV\r\n
Request command: PASV
No. Time Source Destination Protocol Info
194 196.605141 192.168.7.3 212.159.9.131 FTP [TCP Retransmission] Request: PASV
Frame 194 (60 bytes on wire, 60 bytes captured)
Ethernet II, Src: Msi_a5:f9:9e (00:16:17:a5:f9:9e), Dst: Turbonet_c6:6d:a9 (00:30:eb:c6:6d:a9)
Internet Protocol, Src: 192.168.7.3 (192.168.7.3), Dst: 212.159.9.131 (212.159.9.131)
Transmission Control Protocol, Src Port: 1095 (1095), Dst Port: ftp (21), Seq: 56, Ack: 529, Len: 6
File Transfer Protocol (FTP)
PASV\r\n
Request command: PASV
No. Time Source Destination Protocol Info
195 196.701373 212.159.9.131 192.168.7.3 TCP [TCP Previous segment lost] ftp > 1095 [ACK] Seq=581 Ack=62 Win=5888 Len=0 SLE=56 SRE=62
Frame 195 (66 bytes on wire, 66 bytes captured)
Ethernet II, Src: Turbonet_c6:6d:a9 (00:30:eb:c6:6d:a9), Dst: Msi_a5:f9:9e (00:16:17:a5:f9:9e)
Internet Protocol, Src: 212.159.9.131 (212.159.9.131), Dst: 192.168.7.3 (192.168.7.3)
Transmission Control Protocol, Src Port: ftp (21), Dst Port: 1095 (1095), Seq: 581, Ack: 62, Len: 0
I have tried this on two computers off the same Broadband connection and get identical results.
Many thanks,
Doug
Re: Cannot get directory listings fro the FTP server
19-02-2008 7:39 AM
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I tried dialling in via my btinternet ( doug.h.rice@btinternet ) account and I can FTP up to the WWW server via that route. ( I tried at 07:30 am today )
If I use my plusnet broadband connection:
I cannot use Filezilla for FTP (active) FTP(passive) or SFTP to the www server.
I can use Filezilla for FTP (active) FTP(passive) or SFTP to the ccgi server. SFTP was slow to connect taking about 5 seconds to do the next command.
I normally use SFTP to the ccgi server as we have had similar problems connecting to the ccgi server.
I have tried disabling firewalls on the PC and Plusnet account, but this did not work.
I hope this is helpful.
thanks,
Doug
Re: Cannot get directory listings fro the FTP server
19-02-2008 9:19 AM
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dougrice, do you still have the wireshark capture? We've got one here from our test line but that wasn't having the same issues, if you can supply one of you logging into the server and running a list command that would be great. Either pop it on a ticket or PM me and I'll give you an email address to send it to.
Re: Cannot get directory listings fro the FTP server
19-02-2008 9:43 AM
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Re: Cannot get directory listings fro the FTP server
20-02-2008 7:46 AM
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I tried using ftp.plus.net - same problem.
I tried using ftp2.plus.net - no fault found. I can ftp up to my site with this! Thanks.
I tried using ftp.plus.net - same problem.
Iwill raise a fault ticket to supply wire share capture.
Many thanks,
Doug
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