Cannot get directory listings fro the FTP server

[#1]

FTP client fails to get a directory listing
This fault is similar to the ccgi one a few months ago.
ccgi server is working.
[07:54:12] Error: Unable to connect!
[07:54:12] Error: Interrupted by user!
[07:54:13] Status: Connecting to ftp.plus.net ...
[07:54:13] Status: Connected with ftp.plus.net. Waiting for welcome message...
[07:54:13] Response: 220-PLEASE NOTE: If you have a non-subscription account you
[07:54:13] Response: 220-will only be able to login to this ftp server if you are
[07:54:13] Response: 220-dialled into our network.
[07:54:13] Response: 220-
[07:54:13] Response: 220-A Maximum of 4 concurrent connections are allowed to this
[07:54:13] Response: 220-server, each session is limited to 64KB/s downloads and 
[07:54:13] Response: 220-32KB/s uploads.
[07:54:13] Response: 220 Plus.Net FTP Server #4 ready
[07:54:13] Command: USER dougrice
[07:54:13] Response: 331 Password required for dougrice.
[07:54:13] Command: PASS ********
[07:54:13] Response: 230 User dougrice logged in.
[07:54:13] Command: SYST
[07:54:13] Response: 215 UNIX Type: L8
[07:54:13] Command: FEAT
[07:54:13] Response: 211-Features:
[07:54:13] Response: MDTM
[07:54:13] Response: REST STREAM
[07:54:13] Response: SIZE
[07:54:13] Response: 211 End
[07:54:13] Status: Connected
[07:54:13] Status: Retrieving directory listing...
[07:54:13] Command: PWD
[07:54:14] Response: 257 "/" is current directory.
[07:54:14] Command: TYPE A
[07:54:14] Response: 200 Type set to A
[07:54:14] Command: PASV
It hangs at this point.
Doug

[#2]

Have you tried an active rather than passive connection to see if it is any different?
Does a dos FTP connection do the same, what about other email clients.
Have you tried with any software firewalls disabled?
Have you tried a router & PC reboot?

[#3]

Could it be connected to this problem raised yesterday afternoon?
Phil

[#4]

It does sound related to that problem, I'm catching up on the issues at the moment and we should have an updated service status out shortly.

[#5]

Thanks for the feed back.
I cannot SFTP
I have tried Passive and Active.
Here is the wireshark trace up to the PASV where we see a retransmission error every time:
No.    Time        Source                Destination          Protocol Info
    192 195.510900  212.159.9.131        192.168.7.3          FTP      Response: 200 Type set to A
Frame 192 (73 bytes on wire, 73 bytes captured)
Ethernet II, Src: Turbonet_c6:6d:a9 (00:30:eb:c6:6d:a9), Dst: Msi_a5:f9:9e (00:16:17:a5:f9:9e)
Internet Protocol, Src: 212.159.9.131 (212.159.9.131), Dst: 192.168.7.3 (192.168.7.3)
Transmission Control Protocol, Src Port: ftp (21), Dst Port: 1095 (1095), Seq: 510, Ack: 56, Len: 19
File Transfer Protocol (FTP)
    200 Type set to A\r\n
        Response code: Command okay (200)
        Response arg: Type set to A
No.    Time        Source                Destination          Protocol Info
    193 195.511746  192.168.7.3          212.159.9.131        FTP      Request: PASV
Frame 193 (60 bytes on wire, 60 bytes captured)
Ethernet II, Src: Msi_a5:f9:9e (00:16:17:a5:f9:9e), Dst: Turbonet_c6:6d:a9 (00:30:eb:c6:6d:a9)
Internet Protocol, Src: 192.168.7.3 (192.168.7.3), Dst: 212.159.9.131 (212.159.9.131)
Transmission Control Protocol, Src Port: 1095 (1095), Dst Port: ftp (21), Seq: 56, Ack: 529, Len: 6
File Transfer Protocol (FTP)
    PASV\r\n
        Request command: PASV
No.    Time        Source                Destination          Protocol Info
    194 196.605141  192.168.7.3          212.159.9.131        FTP      [TCP Retransmission] Request: PASV
Frame 194 (60 bytes on wire, 60 bytes captured)
Ethernet II, Src: Msi_a5:f9:9e (00:16:17:a5:f9:9e), Dst: Turbonet_c6:6d:a9 (00:30:eb:c6:6d:a9)
Internet Protocol, Src: 192.168.7.3 (192.168.7.3), Dst: 212.159.9.131 (212.159.9.131)
Transmission Control Protocol, Src Port: 1095 (1095), Dst Port: ftp (21), Seq: 56, Ack: 529, Len: 6
File Transfer Protocol (FTP)
    PASV\r\n
        Request command: PASV
No.    Time        Source                Destination          Protocol Info
    195 196.701373  212.159.9.131        192.168.7.3          TCP      [TCP Previous segment lost] ftp > 1095 [ACK] Seq=581 Ack=62 Win=5888 Len=0 SLE=56 SRE=62
Frame 195 (66 bytes on wire, 66 bytes captured)
Ethernet II, Src: Turbonet_c6:6d:a9 (00:30:eb:c6:6d:a9), Dst: Msi_a5:f9:9e (00:16:17:a5:f9:9e)
Internet Protocol, Src: 212.159.9.131 (212.159.9.131), Dst: 192.168.7.3 (192.168.7.3)
Transmission Control Protocol, Src Port: ftp (21), Dst Port: 1095 (1095), Seq: 581, Ack: 62, Len: 0
I have tried this on two computers off the same Broadband connection and get identical results.
Many thanks,
Doug

[#6]

Chris, PjMarsh, Peter Vaughan,
I tried dialling in via my btinternet ( doug.h.rice@btinternet ) account and I can FTP up to the WWW server via that route. ( I tried at 07:30 am today )

If I use my plusnet broadband connection:
I cannot use Filezilla for FTP (active) FTP(passive) or SFTP to the www server.
I can use Filezilla for FTP (active) FTP(passive) or SFTP to the ccgi server. SFTP was slow to connect taking about 5 seconds to do the next command.
I normally use SFTP to the ccgi server as we have had similar problems connecting to the ccgi server.
I have tried disabling firewalls on the PC and Plusnet account, but this did not work.
I hope this is helpful.
thanks,
Doug

[#7]

Morning guys,
dougrice, do you still have the wireshark capture? We've got one here from our test line but that wasn't having the same issues, if you can supply one of you logging into the server and running a list command that would be great. Either pop it on a ticket or PM me and I'll give you an email address to send it to.

[#8]

Also if you are still having problems can you try ftp2.plus.net and see if this works?

[#9]

Chris
I tried using ftp.plus.net - same problem.
I tried using ftp2.plus.net - no fault found. I can ftp up to my site with this! Thanks.
I tried using ftp.plus.net - same problem.
Iwill raise a fault ticket to supply wire share capture.
Many thanks,
Doug