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Can we resolve an Exchange problem using Plusnet

Posts: 1
Registered: ‎14-05-2013

Can we resolve an Exchange problem using Plusnet

We have a domain registered (and hosted) elsewhere and until today have been using to direct our incoming mail to our Exchange server.  Outgoing email is sent out via Plusnet.
Our incoming email has stopped working, and this is we presume due to non-payment of the subscription.  However no-one has any idea of the login details for account and from experience elsewhere reactivating the account does not always reinstate the service correctly.
Can the MX record be changed to Plusnet without transferring the domain to allow delivery to out Exchange server by SMTP, or would we need to transfer the domain and change the A record to point back to the website?  Or move the website?
Or is there another solution?
Plusnet Help Team
Plusnet Help Team
Posts: 16,736
Thanks: 846
Fixes: 216
Registered: ‎27-04-2007

Re: Can we resolve an Exchange problem using Plusnet

Hi there,
I can see from checking your account that you called in and spoke to one of our business support guys yesterday who advised you on this. Let me know if you still need any help.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team