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Can't reach NS&I login page

Champnet
Aspiring Hero
Posts: 2,901
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Registered: ‎25-07-2007

Re: Can't reach NS&I login page

The secure section of a financial institute is never going to respond to a ping or any similar network check.

RichT
Grafter
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Registered: ‎07-02-2020

Re: Can't reach NS&I login page

I was trying to log into my NS&I account today and came across this problem.

 

After searching, I found this article on the Express website:

https://www.express.co.uk/finance/personalfinance/1923359/premium-bonds-nsi-nsandi-Plusnet

which specifically mentions Plusnet.

jab1
Legend
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Registered: ‎24-02-2012

Re: Can't reach NS&I login page

@RichT It may have 'specifically' mentioned Plusnet, but they are not the only ISP involved.

John
Champnet
Aspiring Hero
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Registered: ‎25-07-2007

Re: Can't reach NS&I login page

I doubt if the NS&I spokeman knows the difference between the front end and back end of a Banking system.

Probably stuck his head in the Computer room "Everything alright lads ? good......"

 

Dan_the_Van
Hero
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Registered: ‎25-06-2007

Re: Can't reach NS&I login page

This thread has seemed to be in an infinite loop

Like others here I can not use my plus net connection.

It is NOT a DNS issue, every DNS server I have checked always resolves secure.nsandi.com to 157.203.60.156

157.203.60.156 does not respond to ICMP/ping so trace route and mtr (my trace route) will not complete.

I performed some basic check the other day and found this

Using my Vodafone hotspot I note when clicking on Login from https:/nsandi.com it redirects you to

https://secure.nsandi.com/thc/policyenforcer/pages/loginB2C.jsf?

But if I use https://secure.nsandi.com  the browser reports "secure.nsandi.com redirected you too many times."

So something has changed and maybe now https://secure.nsandi.com is an invalid link.

So use 'Login' from the main site https://www.nsandi.com  NOT https://secure.nsandi.com 

 

EDIT: corrected link

jab1
Legend
Posts: 19,228
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Re: Can't reach NS&I login page

@Dan_the_Van What you say makes perfect sense - I discovered and reported that route a while back  on here. Maybe NS&I should be advising customers they have broken/invalidated that direct link?

John
Champnet
Aspiring Hero
Posts: 2,901
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Registered: ‎25-07-2007

Re: Can't reach NS&I login page

Nice one @Dan_the_Van  The login link on your post is incorrect it tries to load a Zeus.2020 trojan virus

Dan_the_Van
Hero
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Re: Can't reach NS&I login page

Sorry I suffer from word blindness so stuff looks correct to me but sometimes not.

Hopefully corrected

@Champnet can you please confirm the link is now good?

HPsauce
Seasoned Pro
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Re: Can't reach NS&I login page

The link on the main page for logging in goes to https://www.nsandi.com/Login which certainly works for me.

This then takes you to a lower level page within the "secure" hierarchy to enter your credentials.

( https://secure.nsandi.com/thc/policyenforcer/pages/loginB2C with some detailed parameters )

My simplistic assumption is that the address used at the very start of this thread was never intended to be saved as a login link and due to changes no longer works at all.

RichT
Grafter
Posts: 35
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Registered: ‎07-02-2020

Re: Can't reach NS&I login page

The link on the main page is the one that I have been trying all today and it just times out without showing anything.

j_s
Grafter
Posts: 29
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Registered: ‎08-01-2022

Re: Can't reach NS&I login page

I have used the Login link from the main NS & I page from the very start and the issue is still there. I have never tried to just use secure.nsandi.com etc etc directly in the browser.

Champnet
Aspiring Hero
Posts: 2,901
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Registered: ‎25-07-2007

Re: Can't reach NS&I login page

@Dan_the_Van Corrected,  now good, have you noticed the log in link on the menu page tries to load https://www.nsandi.com/login  ?

Dan_the_Van
Hero
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Re: Can't reach NS&I login page

@Champnet 

I have noticed the /Login link but it seems to redirect to the long link I posted previously

There seems to an issue with some Plusnet subnets not connecting. Other Service Providers networks it may just be the secure.nsandi.com link doesn't work 

 

marktewk
Grafter
Posts: 26
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Registered: ‎24-03-2013

Re: Can't reach NS&I login page

I'm having the same issue on 15 July 2024.

When I spoke to NS&I they are telling customers that it is specifically Plusnet that is causing the problem.  If Plusnet disagree they need to contact NS&I!!

I have managed to login via EE 4G network - so it's not a problem on the EE network (i.e. not affecting all BT-owned networks).

This is very frustrating!!

marktewk
Grafter
Posts: 26
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Registered: ‎24-03-2013

Re: Can't reach NS&I login page

Then it's PN and Zen...