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Can't reach NS&I login page

Clarissa
Grafter
Posts: 32
Thanks: 4
Registered: ‎12-02-2022

Re: Can't reach NS&I login page

Thanks Rob

 

That is probably good advice

 

Bless you!

Clarissa
Grafter
Posts: 32
Thanks: 4
Registered: ‎12-02-2022

Re: Can't reach NS&I login page

Correct

 

I can reach the NS&I home page (https://www.nsandi.com) and read all about their products and services, but as soon as I click the Login button, which is supposed to take you to https://secure.nsandi.com, the connection is interrupted and I get the message that the site has taken too long to respond, and I should contact my ISP.

jab1
Legend
Posts: 17,648
Thanks: 5,753
Fixes: 265
Registered: ‎24-02-2012

Re: Can't reach NS&I login page

Strange, @Clarissa  - I can get the login page if I go via the homepage.

John
j_s
Grafter
Posts: 27
Thanks: 4
Registered: ‎08-01-2022

Re: Can't reach NS&I login page

I also have this exact issue. I did speak to support but didn't really have any luck. Hopefully, the Plusnet guys will see that this is not isolated and get it sorted.

Clarissa
Grafter
Posts: 32
Thanks: 4
Registered: ‎12-02-2022

Re: Can't reach NS&I login page

I do hope so

Mav
Moderator
Moderator
Posts: 22,465
Thanks: 4,771
Fixes: 516
Registered: ‎06-04-2007

Re: Can't reach NS&I login page

Moderator's note(s):

Thread moved from My Router to Everything Else.

Also a redirect from https://community.plus.net/t5/Full-Fibre/Login-for-nsandi-com-won-t-respond/m-p/1977076 which I have locked in favour of this thread.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Mav
Moderator
Moderator
Posts: 22,465
Thanks: 4,771
Fixes: 516
Registered: ‎06-04-2007

Re: Can't reach NS&I login page

Same issue here using any of the suggestions above.

 

No issue reaching the Log In page if using a VPN.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

beeceegee
Pro
Posts: 613
Thanks: 75
Fixes: 4
Registered: ‎27-11-2012

Re: Can't reach NS&I login page

As others have reported

 

I can log in via PN only if I have a VPN connection active (laptop or iphone); I can also log in on my iphone using the mobile connection.

AndrewD1
Newbie
Posts: 1
Registered: Thursday

Re: Can't reach NS&I login page

Hi Clarissa, I've been experiencing the same issue. Spoke to support (Matthew, very helpful thanks!).
I had a fixed IP address on my account and that seemed to be causing the problem. I don't need it so removed it from the account and that's sorted it.
Alternatively use a VPN, Matthew suggested using the Opera browser with built in VPN which worked too as a workaround before we got rid of the fixed IP.
Champnet
Aspiring Hero
Posts: 2,715
Thanks: 1,031
Fixes: 13
Registered: ‎25-07-2007

Re: Can't reach NS&I login page

Hard to believe all these denied users have fixed IPs.......

MisterW
Superuser
Superuser
Posts: 15,426
Thanks: 5,947
Fixes: 423
Registered: ‎30-07-2007

Re: Can't reach NS&I login page

Hard to believe all these denied users have fixed IPs......

Well I certainly can't reach it from a dynamic IP!

My home connection is a static but I'm on holiday and by chance the apartment has a Plusnet connection , dynamic in the 87.115... subnet

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Dan_the_Van
Aspiring Hero
Posts: 2,836
Thanks: 1,360
Fixes: 86
Registered: ‎25-06-2007

Re: Can't reach NS&I login page

My home connection is a static

I have a static IP address 80.229.xxx.xxx and I cannot login into my NS&I account , fortunately the NS&I app works so I was able to check I am not a winner this month.

I see a syn_sent when attempting to login "TCP    192.168.10.100:53142   157.203.60.156:443     SYN_SENT"

Edit: corrected IP Address

MisterW
Superuser
Superuser
Posts: 15,426
Thanks: 5,947
Fixes: 423
Registered: ‎30-07-2007

Re: Can't reach NS&I login page

and to confirm what @jab1 reported earlier, it doesnt work from a Zen connection either.

Tried VPN to the Office which is on a block of Zen static IPs.

Looks like its affecting most (if not all) of the BT network ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Dan_the_Van
Aspiring Hero
Posts: 2,836
Thanks: 1,360
Fixes: 86
Registered: ‎25-06-2007

Re: Can't reach NS&I login page

To add a MTR reveals

  1. AS???    192.168.10.1                               0.0%    10    1.0   1.1   0.9   1.5   0.2
  2. AS6871   254.core.plus.net                          0.0%    10    7.5   7.6   7.2   8.3   0.3
  3. AS6871   84.93.253.115                              0.0%    10    8.2   8.3   7.9   8.6   0.2
  4. AS2856   195.99.125.134                             0.0%    10    7.8   8.1   7.7   8.6   0.2
  5. AS2856   core6-hu0-7-0-26.faraday.ukcore.bt.net     0.0%    10    8.1   8.1   7.6   8.3   0.2
  6. AS2856   core2-hu0-15-0-4.colindale.ukcore.bt.net   0.0%    10    9.0   8.9   8.4   9.3   0.2
  7. AS2856   acc3-hu0-9-1-0.colindale.ukcore.bt.net     0.0%    10    9.2   9.3   9.0   9.8   0.3
  8. AS2856   217.38.123.105                             0.0%    10   11.4  11.8  11.1  13.8   0.8
  9. AS???    Huh                                       100.0    10    0.0   0.0   0.0   0.0   0.0

AS6871 are plusnet IP's; AS2856 are BT IP's

Mr_Paul
Seasoned Pro
Posts: 617
Thanks: 215
Fixes: 12
Registered: ‎07-06-2022

Re: Can't reach NS&I login page

@MisterW wrote:

"and to confirm what @jab1 reported earlier, it doesnt work from a Zen connection either.

Tried VPN to the Office which is on a block of Zen static IPs.

Looks like its affecting most (if not all) of the BT network ?"

 

I'm confused:

It appears to me that for all Plusnet users, https://secure.nsadndi.com does not work, but some of us, myself included, can log in via NS&I's home page? However, for some, eg @Clarissa, that does not work either?

What might cause that difference between PN customers?

Do Zen have some sort of connection with the BT network?

 

.