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Can't login to my account

Noor-Isolde
Hooked
Posts: 6
Registered: ‎23-06-2018

Can't login to my account

I know my username is right and my password is right but it says it doesn't recognise one or the other and I can't get the email to reset the password asI can't long on. Any help will be appreciated.

6 REPLIES 6
jab1
Seasoned Hero
Posts: 6,542
Thanks: 2,181
Fixes: 70
Registered: ‎24-02-2012

Re: Can't login to my account

You had this problem in June - what was the resolution then?

John
MichaelRuble
Newbie
Posts: 4
Registered: ‎10-12-2018

Re: Can't login to my account

You can always recover your password using mail if you receive a confirmation letter.

jab1
Seasoned Hero
Posts: 6,542
Thanks: 2,181
Fixes: 70
Registered: ‎24-02-2012

Re: Can't login to my account

@MichaelRuble I think you are misinformed - at least so far as Plusnet are concerned. So far as I am aware, password recovery is e-mail based, unless one of the Help Team pick it up on here when all else fails.

John
MichaelRuble
Newbie
Posts: 4
Registered: ‎10-12-2018

Re: Can't login to my account

Just passwords are often forgotten and through email address there is an opportunity to renew. But I could be wrong

jab1
Seasoned Hero
Posts: 6,542
Thanks: 2,181
Fixes: 70
Registered: ‎24-02-2012

Re: Can't login to my account

That's what I said - The password recovery route is via email as standard.

As to 'passwords are often forgotten' - they shouldn't be! Even if you  have a password manager on your device, you should always keep a written record - I actually use an address book.

 

John
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,560
Thanks: 6,059
Fixes: 1,016
Registered: ‎21-04-2017

Re: Can't login to my account

I've checked your account and I can't see any reason why you'd be unable to login via the member centre. Are you able to try logging on using a different web browser and device letting us know how it goes?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team