Can't login to my account
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Can't login to my account
10-12-2018 12:40 PM
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I know my username is right and my password is right but it says it doesn't recognise one or the other and I can't get the email to reset the password asI can't long on. Any help will be appreciated.
Re: Can't login to my account
10-12-2018 12:56 PM
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You had this problem in June - what was the resolution then?
Re: Can't login to my account
10-12-2018 2:21 PM
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You can always recover your password using mail if you receive a confirmation letter.
Re: Can't login to my account
10-12-2018 2:26 PM
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@MichaelRuble I think you are misinformed - at least so far as Plusnet are concerned. So far as I am aware, password recovery is e-mail based, unless one of the Help Team pick it up on here when all else fails.
Re: Can't login to my account
10-12-2018 2:30 PM
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Just passwords are often forgotten and through email address there is an opportunity to renew. But I could be wrong
Re: Can't login to my account
10-12-2018 2:37 PM
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That's what I said - The password recovery route is via email as standard.
As to 'passwords are often forgotten' - they shouldn't be! Even if you have a password manager on your device, you should always keep a written record - I actually use an address book.
Re: Can't login to my account
10-12-2018 5:07 PM - edited 10-12-2018 5:08 PM
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I've checked your account and I can't see any reason why you'd be unable to login via the member centre. Are you able to try logging on using a different web browser and device letting us know how it goes?
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