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Can't access "online chat" because of "functional cookies" but can't change cookie settings

FIXED
Simon_F
Grafter
Posts: 35
Thanks: 5
Fixes: 1
Registered: ‎01-08-2007

Can't access "online chat" because of "functional cookies" but can't change cookie settings

Was trying to report a fault with the broadband and tried to access the chat facility but was presented with:
Contact_us.png
If you follow the "enable functional cookies" hyperlink, it just takes you back to
   "https://www.plus.net/home-broadband/contact/residential/customer-services/#"

Eventually, I found the "cookie policy" link (https://www.plus.net/help/legal/cookie-policy/) at the bottom of the page which takes me to ...
cookie_policy.png

..but if I click on the "Manage Cookie Settings Page" link (https://www.plus.net/help/legal/cookie-policy/#) it leaves me on the same page.

This is with Firefox 85.0.1 (64-bit).

 

Anyone have any ideas?

 

I have also tried deleting all "www.plus.net" cookies from the browser using the "privacy & security" settings, marked the page as "trusted", but it made no difference.

 

1 REPLY 1
Baldrick1
Seasoned Hero
Posts: 6,039
Thanks: 2,671
Fixes: 179
Registered: ‎30-06-2016

Re: Can't access "online chat" because of "functional cookies" but can't change

Fix

@Simon_F 

Chat no longer works for faults.

Report online at faults.plus.net