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Can't access hosting.plus.net from my plusnet broadband

Kiwi2
Grafter
Posts: 42
Thanks: 5
Fixes: 2
Registered: ‎01-11-2015

Can't access hosting.plus.net from my plusnet broadband

This is somewhat odd. Startng a day or two ago my plusnet broadband connection doesn't allow me to access hosting.plus.net or scriptrehearser.com, which is hosted by plusnet (well, hostopia). I get:

This site can’t be reached

hosting.plus.net took too long to respond.

Try:

ERR_CONNECTION_TIMED_OUT
 
A TraceRt shows:
 
TraceRt.PNG
 
It works fine from other internet connections, just not mine plusnet home broadband.
 
Any ideas what's going on
5 REPLIES 5
spraxyt
Superuser
Superuser
Posts: 10,063
Thanks: 1,369
Fixes: 75
Registered: ‎06-04-2007

Re: Can't access hosting.plus.net from my plusnet broadband

Doesn’t directly help you but it all responds immediately for me. But that’s also on an external (mobile) connection I’m not at home at the moment to try with my Plusnet connection.
David
Kiwi2
Grafter
Posts: 42
Thanks: 5
Fixes: 2
Registered: ‎01-11-2015

Re: Can't access hosting.plus.net from my plusnet broadband

Thanks David. Yes, it works on my mobile data connection as well, just not the broadband. I'm no networking expert but the 5th entry in the TractRt is a timeout from Telehouse, which looks odd.

spraxyt
Superuser
Superuser
Posts: 10,063
Thanks: 1,369
Fixes: 75
Registered: ‎06-04-2007

Re: Can't access hosting.plus.net from my plusnet broadband

tracert responding or not responding is a network policy decision. So generally is of no significance. The important thing is does the router route? This would be confirmed by the destination (or a closer node) being reached. tracetcp using the protocol port (80 here) often gives more complete information.
Note: tracetcp is a third party application, nothing to do with Microsoft.
David
Kiwi2
Grafter
Posts: 42
Thanks: 5
Fixes: 2
Registered: ‎01-11-2015

Re: Can't access hosting.plus.net from my plusnet broadband

It seems to have spontaneously started working again. Nothing has changed at this end (I tried rebooting both the PCs and network devices before my initial post). I suppose I could be grateful for small mercies, but it was definitely not working for a couple of days.

 

spraxyt
Superuser
Superuser
Posts: 10,063
Thanks: 1,369
Fixes: 75
Registered: ‎06-04-2007

Re: Can't access hosting.plus.net from my plusnet broadband

Glad to hear that. It’s frustrating when things stop and restart without intervention but always possible automation has dealt with it.
David